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Connecting to HH2

StaceyW — Thu, 14 Jan 2021 07:28:30 GMT

I have had the HH2 since September and have no issues with anything connecting to it except a Surface Pro. Always issues when trying to connect. I have used the smart set up option in the hub manager in the past and it seems to have worked, however when I use 192.168.1.254 the smart set up option isn’t there. Has anyone else encountered this?

Re: Connecting to HH2

Keith_Beddoe — Thu, 14 Jan 2021 07:55:30 GMT

Its probably best to factory reset the home hub, using the recessed reset button.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F

Smart setup is best disabled anyway.

Its also possible that BT have removed that feature, as it causes lots of connection issues.