This topic

Acces Control in browser

jgl — Thu, 14 Jan 2021 14:55:48 GMT

Will BT recognise the problems of not being able to access advanced controls of the Halo 2 modem, in particular Access Control, on a computer in a browser?

Do BT have any plans to fix this? Control only on smart phones app is very very inconvenient!

I know that the forum is not the usual place to post such problems but cannot get through to BT directly on this subject and just hope that a moderator can respond here.

Re: Acces Control in browser

licquorice — Thu, 14 Jan 2021 15:44:15 GMT

Its a deliberate policy to prevent unauthorised access to the controls by the person being restricted.

Re: Acces Control in browser

jgl — Thu, 14 Jan 2021 17:26:54 GMT

How does that work? The web browser version for previous modem models was pass protected for access to the Advanced setting which included Access Control. The App on a phone is no more or less accessible to restriction on opening it and changing settings.

Because I am consistently getting less than the promised minimum of 61Mbps on my account I was advised to “upgrade” to the router version 2 and now I have no improvements or advantages just the problem of convenient access to parental controls.

Re: Acces Control in browser

licquorice — Thu, 14 Jan 2021 18:01:47 GMT

The hub can be factory reset so the password is freely available, whereas the app password is not.

Re: Acces Control in browser

jgl — Thu, 14 Jan 2021 19:24:21 GMT

Pretty devious kids if they can use the factory reset button. However I have done a factory reset twice this afternoon to try to sort out some problems and even with the factory reset my password remained the same and it would not recognise the admin password shown on the back of the modem.

Re: Acces Control in browser

licquorice — Thu, 14 Jan 2021 19:36:30 GMT

I think you will find that kids are devious, most know to factory reset hubs to restore default password.

If your hub password hasn't reverted to that printed on the hub, you haven't fully factory reset it.

Re: Acces Control in browser

jgl — Thu, 14 Jan 2021 20:02:16 GMT

I did insert a clip in to the factory reset port felt the button depress and held it in for more than 3 secs. So it should have reset properly.

Re: Acces Control in browser

licquorice — Thu, 14 Jan 2021 20:11:05 GMT

You need to press it for about 20 seconds until the lights flash.

Re: Acces Control in browser

jgl — Thu, 14 Jan 2021 23:45:40 GMT

Thanks, I will try that but the BT site does say only for three seconds so that is what I tried.

Re: Acces Control in browser

jgl — Sat, 16 Jan 2021 14:09:38 GMT

“If your hub password hasn't reverted to that printed on the hub, you haven't fully factory reset it.“

Today a BT engineer told me that one’s settings and password are no longer held in your router but instead in the cloud. So changing or resetting the router will continue to use your previous settings.

This of course avoids the resetting by children to overcome access control settings and thus the BT policy to restrict changing settings on a computer in a browser window no longer makes sense. However, somehow I don't expect BT to make any changes soon.

Re: Acces Control in browser

licquorice — Sat, 16 Jan 2021 14:18:38 GMT

I don't believe that can possibly be the case, it completely defeats the object of a factory reset. I will see what happens with my hub when I get chance to try it.

Re: Acces Control in browser

licquorice — Sat, 16 Jan 2021 14:47:20 GMT

As I suspected, BT engineer talking complete tosh, factory reset does exactly what it says on the tin and restores admin and wifi passwords to the factory settings printed on the hub label.