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BT8600 handset

Pegsy — Fri, 22 Jan 2021 17:40:25 GMT

I have a BT8600 handset with call blocker, purchased 2016. For the last few months, i am experiencing real problems with incoming calls in that the handset will ring, but when i pick up the handset, the incoming call is disconnected. It then shows on the screen as a missed call. Answer phone is not switched on. I wondered if it was a problem with the batteries but can no way of accessing the battery compartment

Re: BT8600 handset

pottyperson — Fri, 22 Jan 2021 19:08:02 GMT

See here.

Re: BT8600 handset

Pegsy — Sun, 24 Jan 2021 13:12:07 GMT

I have read the solution - but I cannot get the back off the phone - even looking at the illustration (and the user manual), the back will NOT lift off. There is no groove as such, apart from where the handset connects to the base. I have made numerous attempts and nothing will allow me to separate the back bit. Guess I will just have to purchase a new handset - blooming technology!

Re: BT8600 handset

pottyperson — Sun, 24 Jan 2021 17:33:26 GMT

Strange. It might be worth calling the helpline 0800 145 6789.

Re: BT8600 handset

Keith_Beddoe — Sun, 24 Jan 2021 17:42:30 GMT

Is this any help, I think its for that phone, as someone else asked about it?

Re: BT8600 handset

bratman91 — Sun, 24 Jan 2021 19:24:33 GMT

I have four BT8600 handsets which needed new batteries. The first one was a real pain but, gritting teeth and saying a silent prayer that I wasn’t damaging the thing, I managed to “encourage” the handset to come apart. By the time I needed to do the fourth handset, it was easy. They really aren’t well-designed to come apart easily.

Re: BT8600 handset

Pegsy — Mon, 25 Jan 2021 09:06:34 GMT

There is NO groove on my handset - its as smooth as a baby's bottom! Believe me, I have tried!

Re: BT8600 handset

Keith_Beddoe — Mon, 25 Jan 2021 09:12:14 GMT

@Pegsy wrote:

There is NO groove on my handset - its as smooth as a baby's bottom! Believe me, I have tried!

Have you tried gripping it with something like a rubber glove, and pushing it up from the bottom with both thumbs?

Re: BT8600 handset

pottyperson — Mon, 25 Jan 2021 09:52:44 GMT

What about the helpline? Or one of these?

Re: BT8600 handset

bratman91 — Mon, 25 Jan 2021 10:05:59 GMT

On the base of the hand set, where it plugs into the charger, there is a slot about 8 or 9cm long into which a broad-bladed screwdriver can be carefully inserted and twisted to separate the two halves of the handset.