WholeHome wifi - first disc fails to connect - solid Red light.

paulcj — Tue, 26 Jan 2021 21:23:24 GMT

I have a 3 pack of WholeHome wifi discs, which I suspect are out of warranty. They have worked well for at least 2 years.

Last year we swopped broadband service to John lewis, who provide us with a ZyXel router (type VMG8924-B10A). I set up the Whole Home set and it has worked fine until recently. Over the last couple of weeks, we have experienced lots of intermittent wi fi connectivity, with the lights often flashing blue. I decided to start again with the set up and disconnected all 3, plus renewed the App. I now cannot get the first device, which is wired to the router, to connect. I am getting a constant red light after it cycles through set up.

I have tried factory reset a few times, no joy.

Any ideas please?

Re: WholeHome wifi - first disc fails to connect - solid Red light.

JohnC2 — Thu, 28 Jan 2021 09:35:56 GMT

Hi @paulcj, welcome to the forum, and sorry that you have a problem with your WHW set up. Even though they may be out of warranty you should still call the WHW support desk on 0808 100 6116 and they may be able to help resolve this for you.

cheers

John

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WholeHome wifi - first disc fails to connect - solid Red light.

Re: WholeHome wifi - first disc fails to connect - solid Red light.