How can I get a hub replaced by BT...?

Sgmckelvey — Thu, 28 Jan 2021 03:12:25 GMT

Hi guys!

I've had my hub since the v2 was first launched but it keeps cutting of and disconnecting. I've read that BT own the hubs?? 🤷‍♂️ anyway if they own them, is it possible to have BT replace it?

Many thanks

Re: How can I get a hub replaced by BT...?

Keith_Beddoe — Thu, 28 Jan 2021 06:40:44 GMT

@Sgmckelvey

Which home hub do you have at the moment, and what type of broadband connection do you have?

If the broadband is cutting out, its more likely to be a noisy phone line.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

If you are still in a contract, then BT will replace the home hub for free, if its the cause of the problem.

This topic

How can I get a hub replaced by BT...?

Re: How can I get a hub replaced by BT...?