This topic

Call blocking

Hammersmith — Thu, 28 Jan 2021 15:39:30 GMT

We have BT call blocking service but we have a problem with one London number We have put ********** as one of our contacts but they constantly have to announce their call. I also tried making the number a VIP one, but it has not cured the problem. Can we do anything else?

Re: Call blocking

Keith_Beddoe — Thu, 28 Jan 2021 15:43:11 GMT

@Hammersmith

Please remove the phone number from your post, as this is public forum.

Do BT Retail provide your phone service?

What do you mean about the BT Call Blocking service, do you mean BT Protect, which is a BT Retail customer option?

Re: Call blocking

NeilO — Thu, 28 Jan 2021 15:42:53 GMT

Hi @Hammersmith welcome to the community, I've removed the number from your post. Is the caller withholding their number?

Thanks
Neil

Re: Call blocking

Hammersmith — Thu, 28 Jan 2021 16:31:23 GMT

Not sure will ask them

Re: Call blocking

NeilO — Thu, 28 Jan 2021 16:40:38 GMT

@Hammersmith no worries, if they withhold their number and you've chosen to block these types of calls they'll have to announce themselves as the call blocking system can't see the number that's calling.

Re: Call blocking

Hammersmith — Thu, 28 Jan 2021 17:08:54 GMT

No they have not got call blocking!

Re: Call blocking

Keith_Beddoe — Thu, 28 Jan 2021 17:12:57 GMT

Which phone are you using?

Re: Call blocking

Hammersmith — Thu, 28 Jan 2021 17:15:32 GMT

BT's hands free

Re: Call blocking

NeilO — Thu, 28 Jan 2021 17:16:29 GMT

Hi @Hammersmith, I'm sorry I think there is a misunderstanding, it doesn't matter if they have call blocking or not. If they withhold their number when they call you and you block unknown and withheld numbers they will always have to announce themselves. Are you using a call-blocking phone or the call protect calling feature?

Re: Call blocking

Hammersmith — Thu, 28 Jan 2021 17:18:26 GMT

Call-blocking phone.

Re: Call blocking

Keith_Beddoe — Thu, 28 Jan 2021 17:28:18 GMT

@Hammersmith wrote:
Call-blocking phone.

Does it happen to be the Decor 2200?

As @NeilO has said, if they withhold their number, then they are likely to be asked to announce themselves.

If you turn call blocking off, and ask them to ring you, does their number show up on the phone display?

Or you can dial 1471 after they call, and see if it tells you their number.

Re: Call blocking

NeilO — Thu, 28 Jan 2021 17:26:24 GMT

@Hammersmith, Thanks for clarifying, it really sounds like the person who is calling is withholding their number when the ring you. They may have their line set up to do that on all calls but if they have a BT line then they can put 1470 before your number when calling you and it will allow your call blocking phone to see their number and allow it through.

Re: Call blocking

Hammersmith — Fri, 29 Jan 2021 14:47:36 GMT

All our contact numbers come through OK it is just the London numbers begining 0208 which are being blocked when they ring me!

Re: Call blocking

Keith_Beddoe — Fri, 29 Jan 2021 14:58:20 GMT

@Hammersmith

Which phone do you have? Some allow you to block by area code, and its possible you have done that by mistake.

If you disable call blocking, is their number displayed on your phone?

Does BT Retail provide your phone service?