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BT Home Hub 6 - no blue light

NeilM — Sat, 30 Jan 2021 15:18:29 GMT

I have had problems with my BT Home Hub recently, and was sent another one (think it was refurbished). It’s all working fine but there is no blue light showing. When you re-start the hub it goes through all colours (green, & orange), then settles with no light on. I’ve gone to the BT Smart hub manager and hub light control status is “on”, brightness “100%”. Can you help resolve please?

Re: BT Home Hub 6 - no blue light

imjolly — Sat, 30 Jan 2021 16:26:53 GMT

If you think it is a reconditioned hub did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until lights flash

remember turn of smart setup when restarts

Re: BT Home Hub 6 - no blue light

NeilM — Sat, 30 Jan 2021 18:17:58 GMT

many thanks. Can you just explain a little more about the last part of your advice please - "remember turn of smart setup when restarts".

Re: BT Home Hub 6 - no blue light

imjolly — Sat, 30 Jan 2021 18:35:46 GMT

have you turned of smart setup

Turn Off smart setup

Re: BT Home Hub 6 - no blue light

NeilM — Wed, 03 Feb 2021 16:57:48 GMT

BT advised that there must be a problem with the router and have now sent a replacement. All is well...... at least for now 🙂

Thanks