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Whole home Wi-Fi premium and virginmedia

br1ck — Mon, 01 Feb 2021 20:18:45 GMT

Hi,

Has anyone else got lots of issues with this setup? Seemed to have settled down but since the weekend the discs are all going red. Tried a few factory resets.

VM Modem software version 9.1.1912.304

WHW was on the latest release when last checked -not even staying on long enough to log in to confirm.

thanks

Re: Whole home Wi-Fi premium and virginmedia

JohnC2 — Tue, 02 Feb 2021 20:38:23 GMT

Hi @br1ck, welcome to the forum, and thanks for posting. Sorry that you are having some issues with the WHW discs. You would be best to contact the WHW product helpdesk as they'll be able to help you. You can call them on 0808 100 6116 (Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm) or drop them an email: btconnectedhome@bt.com.

cheers

John