This topic

In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

willhowe — Wed, 03 Feb 2021 09:14:16 GMT

In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working? I've tried Safari, Chrome, Firefox - I'm logged in as an administrator to 'make changes'. It just highlights with a blank click and no change.

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

licquorice — Wed, 03 Feb 2021 10:02:23 GMT

You can't 'remove' active (green) devices. All the remove function does is clean up the network map of devices no longer connected (grey).

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

willhowe — Wed, 03 Feb 2021 10:16:29 GMT

Ah, a little bit annoying as I'm trying to clean up duplicate IP's of active devices. I'll try a workaround thanks.

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

Davidchelmsford — Wed, 24 Feb 2021 16:11:14 GMT

Did you manage to solve this?

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

licquorice — Wed, 24 Feb 2021 16:14:42 GMT

Solve what?

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

willhowe — Wed, 24 Feb 2021 16:19:31 GMT

In the sense it's just a limitation of the Smart Hub 2 Manager; You can only 'remove' inactive devices not 'active' ones

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

Davidchelmsford — Wed, 24 Feb 2021 16:36:02 GMT

well I have a supposed active one but it is nothing I know about. By the time shown on last usage I think it is the second disc locked on 2.4GHz but it is actually active on 2.4GHz. I am trying to disconenct whatever it is on the 5.4 GHz. Any ideas

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

Davidchelmsford — Wed, 24 Feb 2021 16:37:24 GMT

sorry that doesn't make sense. Should be :

well I have a supposed active one but it is nothing I know about. By the time shown on last usage I think it is the second disc locked on 5GHz but it is actually active on 2.4GHz. I am trying to disconnect whatever it is on the 5GHz. Any ideas

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

licquorice — Wed, 24 Feb 2021 16:38:21 GMT

Its just a list of connected/previously connected devices, you can't disconnect anything from there. All the 'Remove' button does is remove stale entries from the list.

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

Davidchelmsford — Wed, 24 Feb 2021 16:40:58 GMT

But it is shown as "green" and not "grey"

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

licquorice — Wed, 24 Feb 2021 16:42:10 GMT

Hence it is connected and you can't remove it from the list. It is not a means of disconnecting devices.

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

Davidchelmsford — Wed, 24 Feb 2021 17:04:14 GMT

so how do you disconnect it

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

VeteranISPUser — Wed, 24 Feb 2021 17:21:52 GMT

@Davidchelmsfordwrote:
so how do you disconnect it

Hi @Davidchelmsford You switch off the device? You can “disconnect” everything by factory resetting the hub.

Re: In Smart Hub 2 Manager the 'remove' button beside devices in My Network isn't working?

licquorice — Wed, 24 Feb 2021 17:30:17 GMT

.....but it will just re-connect again.