https://community.bt.com/t5/Archive-Staging/WholeHome-not-reliable/m-p/2138665#M1236715 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286880">@stevemharman</a>&nbsp;</P> <P>You would be best to contact the WHW product helpdesk as they are best placed to help you.</P> <P>You can call them on 0808 100 6116 (Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm) or drop them an email: <A href="mailto:btconnectedhome@bt.com" target="_blank" rel="noopener nofollow noopener noreferrer">btconnectedhome@bt.com</A></P> <P>You <STRONG>may</STRONG> also find other Sky users with the same equipment, on their forum.</P> <P><A href="http://www.skyuser.co.uk/forum/" target="_blank">Sky User - The unofficial support forum for everything Sky!</A></P> Thu, 04 Feb 2021 12:42:29 GMT Keith_Beddoe 2021-02-04T12:42:29Z https://community.bt.com/t5/Archive-Staging/WholeHome-not-reliable/m-p/2138662#M1236714 <P>I have always had problems with my connection when not in the room the router is in.&nbsp; I have tried solving this with Devolo kits - but the connection has always been unreliable</P><P>I recently purchased Whole Home Premium and all three discs show connection (static blue light)</P><P>But when connected to them the actual internet drops (the diagnostics says no internet) and the service is no better that my Devolo kits - very flaky when on anything other than the main router.</P><P>I have a 53mps home broadband with SKY.</P><P>Any suggestions?</P> Thu, 04 Feb 2021 12:36:48 GMT https://community.bt.com/t5/Archive-Staging/WholeHome-not-reliable/m-p/2138662#M1236714 stevemharman 2021-02-04T12:36:48Z https://community.bt.com/t5/Archive-Staging/WholeHome-not-reliable/m-p/2138665#M1236715 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286880">@stevemharman</a>&nbsp;</P> <P>You would be best to contact the WHW product helpdesk as they are best placed to help you.</P> <P>You can call them on 0808 100 6116 (Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm) or drop them an email: <A href="mailto:btconnectedhome@bt.com" target="_blank" rel="noopener nofollow noopener noreferrer">btconnectedhome@bt.com</A></P> <P>You <STRONG>may</STRONG> also find other Sky users with the same equipment, on their forum.</P> <P><A href="http://www.skyuser.co.uk/forum/" target="_blank">Sky User - The unofficial support forum for everything Sky!</A></P> Thu, 04 Feb 2021 12:42:29 GMT https://community.bt.com/t5/Archive-Staging/WholeHome-not-reliable/m-p/2138665#M1236715 Keith_Beddoe 2021-02-04T12:42:29Z