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BT Disc- another (un)happy customer

istvangt — Mon, 08 Feb 2021 20:41:23 GMT

So I have the new hub and a disc now for more than 10 days and this is the second time I cant connect to the wifi or I have 2-9Mbit in the disc.
I am a BT customer for more than 3 yrs and I was happy that's why I did not change supplier, but this is very disappointing.
I don't want to restart it and reset it every week.

Re: BT Disc- another (un)happy customer

Les-Gibson — Mon, 08 Feb 2021 21:49:31 GMT

Have you turned off Smart Setup What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

Also go into the hub Advanced Settings, Wireless and make sure it's in mode 1

If that doesn't clear it then do a factory reset on the hub but be advised that you will have to repeat the above when it restarts