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BT Whole home disc not connecting to network

reidnmorrison — Tue, 09 Feb 2021 10:04:16 GMT

Hello,

I recently added a new whole home disc to our network. The disc appeared to link correctly but it does not appear to be part of the same network as the other two discs that I set up. It has it's own network and I can't seem to change it. Any help would be very much welcome

Re: BT Whole home disc not connecting to network

Gary_C — Tue, 09 Feb 2021 10:25:30 GMT

Have a look at this thread, it might help
https://community.bt.com/t5/BT-Devices/Whole-Home-Adding-Extra-Discs/td-p/2012376

Re: BT Whole home disc not connecting to network

reidnmorrison — Tue, 09 Feb 2021 10:56:08 GMT

Thanks Gary,

The thread seems to touch on my issue towards the end. When I added a new disc it is appearing as the factory set network and not what I have changed the name and password to.

Re: BT Whole home disc not connecting to network

Gary_C — Tue, 09 Feb 2021 15:00:21 GMT

Yes, towards the end it seems to have a solution about adding a new disc. Try it and let us all know if it works.

Re: BT Whole home disc not connecting to network

reidnmorrison — Wed, 10 Feb 2021 09:06:27 GMT

After giving it another go last night the new disc shows as the default SSID instead of what I have changed the current network to. I am wondering if the best approach is attempt to factory reset and install all the discs again