https://community.bt.com/t5/Archive-Staging/Sending-back-old-Hub/m-p/2140751#M1236861 <P>I renewed my contract as the old one expired and I was told I need to send back the old hub, and all info and packaging will come with the new hub.</P><P>I have the new hub but there was nothing about where to send back the old one, there were no label or packaging.</P><P>&nbsp;</P><P>where should I send it?</P><P>would be great to have a chat for existing customers but there is no, or it is impossible to find it, even when I had a faulty to report.</P> Thu, 11 Feb 2021 12:12:33 GMT istvangt 2021-02-11T12:12:33Z https://community.bt.com/t5/Archive-Staging/Sending-back-old-Hub/m-p/2140751#M1236861 <P>I renewed my contract as the old one expired and I was told I need to send back the old hub, and all info and packaging will come with the new hub.</P><P>I have the new hub but there was nothing about where to send back the old one, there were no label or packaging.</P><P>&nbsp;</P><P>where should I send it?</P><P>would be great to have a chat for existing customers but there is no, or it is impossible to find it, even when I had a faulty to report.</P> Thu, 11 Feb 2021 12:12:33 GMT https://community.bt.com/t5/Archive-Staging/Sending-back-old-Hub/m-p/2140751#M1236861 istvangt 2021-02-11T12:12:33Z https://community.bt.com/t5/Archive-Staging/Sending-back-old-Hub/m-p/2140752#M1236862 <P>If you got the old one before 13-Dec-2019 then you don't need to send it back. See&nbsp;<A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo" target="_blank">How to return and recycle your BT equipment for free | BT Help</A></P> Thu, 11 Feb 2021 12:15:22 GMT https://community.bt.com/t5/Archive-Staging/Sending-back-old-Hub/m-p/2140752#M1236862 Les-Gibson 2021-02-11T12:15:22Z