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Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Mon, 18 Jan 2021 16:36:22 GMT

Had FTTP installed just before Xmas and all been good. Using supplied BT SH2 with latest firmware.

Connection has been constant since first being installed however this morning a short period of downtime due to the SH2 rebooting itself.

Is there any way to interrogate the log files for the reason why?

Does the attached screenshot make any sense to anyone?

Thanks.

Re: Possible to discover reason for BT SH2 self reboot?

Keith_Beddoe — Mon, 18 Jan 2021 16:42:36 GMT

@The_Bin_Man

Booting firmware image. That was triggered by BT remote device management.

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Mon, 18 Jan 2021 16:46:39 GMT

just found this in the log from a minute earlier.

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Mon, 18 Jan 2021 16:47:28 GMT

What is BT remote device management Keith?

Re: Possible to discover reason for BT SH2 self reboot?

Keith_Beddoe — Mon, 18 Jan 2021 16:58:06 GMT

@The_Bin_Man wrote:
What is BT remote device management Keith?

BT can initiate a remote restart whenever it wishes, using https://en.wikipedia.org/wiki/TR-069.

There may have been a change made to the internal configuration, that may have required a reboot to implement it. This does not mean there was a firmware update, as the configuration file is separate, and controls things like BT Wifi enable/disable.

I believe there was a recent change which was related to the upload speed issue, so maybe that was it?

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Mon, 18 Jan 2021 18:22:51 GMT

Transfer speeds for me have always been fine from day 1.

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Mon, 18 Jan 2021 18:25:38 GMT

is this where 3rd party routers (like the Asus) can be of benefit? BT cannot restart these?

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Tue, 02 Feb 2021 20:33:02 GMT

Thats it rebooted again after 14 days.

strange.

what uptime do others have using SH2 and FTTP?

Re: Possible to discover reason for BT SH2 self reboot?

pippincp — Tue, 02 Feb 2021 22:47:35 GMT

@The_Bin_Manwrote:
is this where 3rd party routers (like the Asus) can be of benefit? BT cannot restart these?

Yes this is one of the benefits of third party router.

Hubs have long been known for a 14 day reset. 1st time I've heard of it on an FTTP product though.

Re: Possible to discover reason for BT SH2 self reboot?

The_Bin_Man — Tue, 16 Feb 2021 08:53:24 GMT

14 days and another reset!

Is there anyone at BT who I can speak to about this?

Re: Possible to discover reason for BT SH2 self reboot?

Keith_Beddoe — Tue, 16 Feb 2021 09:01:50 GMT

@The_Bin_Man wrote:

14 days and another reset!

Is there anyone at BT who I can speak to about this?

No, its just a "feature" of the home hubs. Possibly done to keep them working at full speed by clearing out the internal memory, who knows.

The solution has already been suggested.

Re: Possible to discover reason for BT SH2 self reboot?

Anonymous — Tue, 16 Feb 2021 09:35:52 GMT

Is this reset every 14 days normal with Smart Hub 2s? Mine doesn't do that, currently up for almost 31 days - not that I'm complaining though!