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Essential Phone answering machine

mark31 — Mon, 22 Feb 2021 12:56:20 GMT

Hi,

Have a new Essential Phone. Recorded a test message on the answering machine, deleted it and tried to record another.

Now says message box full and can't record more. Have tried deleting from the base station and handset. Icon on handset isn't the message box full one. Tried unplugging, batteries out for 10 minutes before resetting. Still can't record messages. Any ideas.

Mark

Re: Essential Phone answering machine

JohnC2 — Mon, 22 Feb 2021 14:39:05 GMT

Hi @mark31, welcome to the forum and, thanks for posting. It would be best to give the Product Helpdesk a call on 0800 145 6789 and they'll be able to help you fix this.

cheers

John

Re: Essential Phone answering machine

mark31 — Mon, 22 Feb 2021 16:57:01 GMT

Hi John,

Thanks for your reply. Tried their number which doesn't seem to be functioning at the moment. They play a recorded message which says no one available to talk to because of COVID. Send an email and we'll try and reply at some point. Hoped someone here might have had a solution, but will email BT

Mark

Re: Essential Phone answering machine

mark31 — Tue, 23 Feb 2021 09:50:31 GMT

Hi John,

Finally got through to BT who have solved problem. My apologies for rather shirty post yesterday.

Mark

Re: Essential Phone answering machine

JohnC2 — Tue, 23 Feb 2021 16:27:28 GMT

Hi @mark31, thanks for the update and I'm just happy you were able to get it sorted.

cheers

John