Internet Connection

Weemuma — Thu, 25 Feb 2021 04:23:29 GMT

Having difficulty accessing broadband services we have 2 Disc at home at the signal is still poor. I have contacted BT in relation to this and still not sorted out. Yes I live in the countryside and sometimes signal is poor but seriously this is shocking service

Re: Internet Connection

imjolly — Thu, 25 Feb 2021 10:30:25 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

This topic

Internet Connection

Re: Internet Connection