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Upgraded to fttp and got new smart hub 2 but already have one.

starmax123 — Wed, 03 Mar 2021 15:12:30 GMT

Hey all, as above I recently upgraded to fttp and got a new smart hub 2 in the post but already have one. I assume there is no difference in the one I already have vs the new one they sent out. I have an engineer set to install the fibre next week. Is there a way I can have the engineer take this back with him as there was no return details in the box.

Re: Upgraded to fttp and got new smart hub 2 but already have one.

imjolly — Wed, 03 Mar 2021 15:16:22 GMT

the engineer works for openreach not BT Retail

if you are getting FTTP are you also getting Digital Voice? If so then you probably need the new hub

Re: Upgraded to fttp and got new smart hub 2 but already have one.

starmax123 — Wed, 03 Mar 2021 15:17:52 GMT

Hi, thanks for the quick reply, would this not already be in the smart hub 2 im already using? either way no its not something im interested in as i have my landline completely unused.

Re: Upgraded to fttp and got new smart hub 2 but already have one.

imjolly — Wed, 03 Mar 2021 15:32:12 GMT

the newer SH2 act as a dect base station for DV cordless phones. Normally if you were getting DV you would have been offered a free phone at same time

Re: Upgraded to fttp and got new smart hub 2 but already have one.

starmax123 — Wed, 03 Mar 2021 16:04:07 GMT

I just took a second look at the new hub i got and it indeed has a new green port for the digital voice thing. Don't remember seeing anything about that with my order so not sure there. However i did notice one of the ethernet ports is labelled WAN and when i plug my pc in to that port i don't get internet out of it. Do i really have one less ethernet port usable?

Re: Upgraded to fttp and got new smart hub 2 but already have one.

licquorice — Wed, 03 Mar 2021 16:11:03 GMT

Your old hub had 4 LAN ports and no WAN port as your broadband arrived via the DSL port. The new hub has 3 LAN ports and a WAN port to connect to your ONT when it arrives.

Re: Upgraded to fttp and got new smart hub 2 but already have one.

imjolly — Wed, 03 Mar 2021 16:11:34 GMT

The WAN port is needed to connect the Ethernet cable to the new ONT

Re: Upgraded to fttp and got new smart hub 2 but already have one.

starmax123 — Wed, 03 Mar 2021 16:12:41 GMT

Now im starting to figure it all out, thanks a lot guys!