https://community.bt.com/t5/Archive-Staging/Baby-Monitor/m-p/2147108#M1237190 <P>Literally just unboxed it. Brand<SPAN>&nbsp;new.&nbsp;</SPAN><SPAN>£160.</SPAN></P><P>Mic doesn't work.</P><P>Apparently known issue since 2020 on parent unit volume.&nbsp; Yet remains unfixed.</P><P>Knew I shouldn't have bothered with BT.&nbsp; Should have stuck with my gut.&nbsp;&nbsp;</P> Sat, 06 Mar 2021 19:56:42 GMT 21tyrells 2021-03-06T19:56:42Z https://community.bt.com/t5/Archive-Staging/Baby-Monitor/m-p/2147108#M1237190 <P>Literally just unboxed it. Brand<SPAN>&nbsp;new.&nbsp;</SPAN><SPAN>£160.</SPAN></P><P>Mic doesn't work.</P><P>Apparently known issue since 2020 on parent unit volume.&nbsp; Yet remains unfixed.</P><P>Knew I shouldn't have bothered with BT.&nbsp; Should have stuck with my gut.&nbsp;&nbsp;</P> Sat, 06 Mar 2021 19:56:42 GMT https://community.bt.com/t5/Archive-Staging/Baby-Monitor/m-p/2147108#M1237190 21tyrells 2021-03-06T19:56:42Z https://community.bt.com/t5/Archive-Staging/Baby-Monitor/m-p/2147194#M1237191 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/288170">@21tyrells</a>&nbsp;welcome to the community and thanks for posting. I'm really sorry about the problems with your new Baby monitor.&nbsp; I've seen other reports that a firmware update resolves this problem. If that doesn't help I'd recommend getting in touch.</P> <P>By phone:<SPAN>&nbsp;</SPAN><STRONG>0808 100 6554</STRONG></P> <P>Monday to Friday 9.00am to 5.30pm</P> <P>By email:<SPAN>&nbsp;</SPAN><A href="mailto:btvideobaby@bt.com?subject=BT%20Video%20Baby%20Monitor%206000" target="_blank">Click here for email support</A></P> <P>Thanks</P> <P>Neil</P> Sun, 07 Mar 2021 11:43:57 GMT https://community.bt.com/t5/Archive-Staging/Baby-Monitor/m-p/2147194#M1237191 NeilO 2021-03-07T11:43:57Z