https://community.bt.com/t5/Archive-Staging/BT-Baby-Smart-Monitor/m-p/2150709#M1237307 <P>Hi,</P><P>&nbsp;</P><P>I have BT baby Smart Monitor and Camera and I set them up with no issues a couple months ago to the parent unit.</P><P>I noticed we could update the camera so I did that this afternoon by joining it to the app but it took over 4 hours and then the app crashed, I went back in to the app and the camera wasn't listed in devices and the parental unit isn't able to connect to the camera any more.&nbsp;</P><P>&nbsp;</P><P>I have reset both camera and parental unit and also tried connecting on the app again but no luck.&nbsp;</P><P>&nbsp;</P><P>Can you please help at all ?&nbsp;</P><P>&nbsp;</P><P>Thank you in advance&nbsp;</P> Sun, 21 Mar 2021 20:26:03 GMT Ghostlyalex 2021-03-21T20:26:03Z https://community.bt.com/t5/Archive-Staging/BT-Baby-Smart-Monitor/m-p/2150709#M1237307 <P>Hi,</P><P>&nbsp;</P><P>I have BT baby Smart Monitor and Camera and I set them up with no issues a couple months ago to the parent unit.</P><P>I noticed we could update the camera so I did that this afternoon by joining it to the app but it took over 4 hours and then the app crashed, I went back in to the app and the camera wasn't listed in devices and the parental unit isn't able to connect to the camera any more.&nbsp;</P><P>&nbsp;</P><P>I have reset both camera and parental unit and also tried connecting on the app again but no luck.&nbsp;</P><P>&nbsp;</P><P>Can you please help at all ?&nbsp;</P><P>&nbsp;</P><P>Thank you in advance&nbsp;</P> Sun, 21 Mar 2021 20:26:03 GMT https://community.bt.com/t5/Archive-Staging/BT-Baby-Smart-Monitor/m-p/2150709#M1237307 Ghostlyalex 2021-03-21T20:26:03Z