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BT Whole Home doesn't work with Macbook Pro (2020)

jnix — Mon, 29 Mar 2021 17:41:20 GMT

I have 3 BT WholeHome discs, with firmware v1.02.12.build02

I have recently got a new Macbook Pro (2020) running Cataline (v10.15.7)

When connected to a disc, the Macbook has no internet connection. Other devices are fine.

I have tried the following with no success:

Restarted discs and Macbook, several times
Switched off "legacy steering" via http://mybtdevice.home/steering.htm (mentioned elsewhere as a possible solution)

Please can you advise how I can get a refund for the WholeHome.

jnix — Mon, 29 Mar 2021 18:26:32 GMT

JohnC2 — Wed, 31 Mar 2021 09:04:32 GMT

Hi @jnix, welcome to the forum and sorry you are not happy with the Whole Home Wifi pack.

If your product is within warranty:
Call the helpdesk on:0808 100 6116 (Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm)

Or drop them an email: btconnectedhome@bt.com

cheers

John