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BT4600 not transferring contacts to new BT4600 additional unit

duncan5 — Fri, 09 Apr 2021 13:19:02 GMT

Hoping someone is able to help me.

My father has a BT4600 system and the contacts are correctly installed across the 2 additional units. I recently got him a further additional unit which is correctly registered to the base.

What has not been linked are the contacts. Is there any way to include them apart from typing them in ? Many thanks.

Re: BT4600 not transferring contacts to new BT4600 additional unit

NeilO — Fri, 09 Apr 2021 13:53:41 GMT

Hi @duncan5 welcome to the community and thank you for posting, page 78 on the BT 4600 user guide says the contacts should sync across to the new 4600 handset as part of the registration process.

Was it another BT 4600 handset that you added or a different make? If it was a different model the contacts may not transfer over as functionality can be limited.

Thanks

Neil

Re: BT4600 not transferring contacts to new BT4600 additional unit

duncan5 — Fri, 09 Apr 2021 16:00:07 GMT

Hi Neil, many thanks for replying.

It was a further BT4600 handset. I wondered if it was to do with being a later addition to the existing set ?

Duncan

Re: BT4600 not transferring contacts to new BT4600 additional unit

DanielS — Sat, 10 Apr 2021 14:39:08 GMT

Hi @duncan5,

Thanks for getting back to us. It would be best if you spoke directly with our Product Helpdesk on 0800 145 6789.

They're open Monday to Friday, 9am to 5pm and should hopefully be able to help you.

Thanks

DanielS

Re: BT4600 not transferring contacts to new BT4600 additional unit

duncan5 — Sat, 10 Apr 2021 14:41:37 GMT

ok, thanks Daniel