This topic

BT4600 answerphone problems

margaux — Mon, 26 Apr 2021 10:18:46 GMT

We have a BT4600 base unit and 2 other units. The answerphone was set to work within about 8 rings. Recently when someone rings if we dont pick up within about 5 rings they do not hear a message, when they ring off our phone does not end the call and when the next person rings they hear the engaged tone.

Following the BT booklet I have looked at the answerphone setting and under Answer Mode it says "not available'. We have tried re-setting the phone, removing batteries etc but makes no difference. On the base the answerphone light is ON.

I cant see any info under troubleshooting to cover this issue, any suggestions?

Re: BT4600 answerphone problems

Keith_Beddoe — Mon, 26 Apr 2021 10:32:13 GMT

@margaux

Have you tried removing the power to the base unit for about a minute?

Re: BT4600 answerphone problems

margaux — Mon, 26 Apr 2021 10:40:58 GMT

Hello Keith thanks for reply, yes we have tried switching off power and leaving for a while to see if it helped.

Re: BT4600 answerphone problems

NeilO — Mon, 26 Apr 2021 11:02:23 GMT

Hi @margaux Welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT 4600 phone. When you reset the phone did you chose the handset or the base?

The answerphone and call settings are stored on the base so if you haven't tried resetting the base it might help, page 72 on the user guide gives you the steps to follow.

Thanks

Neil

Re: BT4600 answerphone problems

Keith_Beddoe — Mon, 26 Apr 2021 11:04:10 GMT

@margaux wrote:

Hello Keith thanks for reply, yes we have tried switching off power and leaving for a while to see if it helped.

Who provides your phone service?

Re: BT4600 answerphone problems

margaux — Mon, 26 Apr 2021 12:01:52 GMT

Hello Neil, I think it was just the handset so will try re-setting the base. Thanks for suggestion

Re: BT4600 answerphone problems

NeilO — Mon, 26 Apr 2021 13:20:34 GMT

@margaux no worries, if the base reset doesn't help I'd recommend getting in touch with the 4600 help desk on 0800 145 6789.

Thanks

Neil

Re: BT4600 answerphone problems

Keith_Beddoe — Mon, 26 Apr 2021 15:22:52 GMT

@margaux

Why I was asking about your phone provider is that if its BT Retail, then the calling number should have automatically disconnected the incoming call, despite any issue with the answerphone.

This would mean that the line would not be engaged.

Some other provider may not have First Party Disconnect, which would mean that your phone would keep the line busy.

Re: BT4600 answerphone problems

margaux — Mon, 26 Apr 2021 15:49:31 GMT

Hello Keith, thanks for explaining re the phone service provider. The equipment is BT but the landline provider is not so this could be why its not disconnecting.

Re: BT4600 answerphone problems

magfletcher — Fri, 24 Sep 2021 11:31:03 GMT

I have the same issue. My line is left engaged if a caller from a mobile disconnects without leaving a message. My provider is Virgin who dont want to know. I have had 2 BT4600 machines but same issue. Only with mobiles. Its as if the signal to drop the line is not sent.