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BT whole home wi-fi

dmhdmh — Mon, 26 Apr 2021 17:41:22 GMT

We bought a 3 disc set of discs for BT hole home after 4-5 months operating they are now dipping in and out of providing wi-fi, mainly on the 2 discs not connected by ethernet...done factory re-set and turned off/on, router works fine...any ideas or similar experience?

Re: BT whole home wi-fi

JohnC2 — Tue, 27 Apr 2021 19:37:59 GMT

Hi @dmhdmh welcome to the forum and sorry you are having a problem with the Whole Home Wifi set up.

It would be best to get in touch with the product helpdesk on the details below as they are best placed to help you with this.

By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

cheers

John

Re: BT whole home wi-fi

dmhdmh — Thu, 29 Apr 2021 07:59:54 GMT

Thanks and spoke to Neal who was very helpful...alas the suggested "try outs" did not help so back to thinking they need replacing...