This topic

BT mini hub

lmill03 — Mon, 03 May 2021 17:12:19 GMT

I am currently in the middle of a BT/Openreach nightmare. To cut a long story short, due to no fault of ours, all our services have been cut off and an engineer can’t come till 25th May!! 🤷🏼‍♀️ They’ve sent me a mini hub which doesn’t seem to be working. Should all the lights be on all the time? They came on when I switched it on but now it’s just the battery light on. Thanks for any help!

Re: BT mini hub

StewartC — Tue, 04 May 2021 07:44:43 GMT

If you're sure the problem lies with Openreach and not with BT and you've evidence of Openreach Customer Services failing to be helpful or obstructive then an email concisely describing the problem to their CEO Clive Selly may help in resolving your problem.
Good luck.

Re: BT mini hub

Carlusha — Mon, 03 May 2021 18:03:55 GMT

@lmill03 Your mini-hub should have arrived fully activated. Keep it plugged in to the power source. Once it is powered up, it should automatically search for a 4g signal.

We were delighted to have the use of one. Actually two TVs, two tablets, two mobile phones, two desktop PCs and a laptop without problem. Given the size of the beast, we were so relieved.

See :

Setting-up your BT mini-hub (Halo and non-Halo customers)

BT Mini-hub Guide booklet

Re: BT mini hub

lmill03 — Mon, 03 May 2021 18:17:13 GMT

Thanks @StewartC Yes it’s definitely an Openreach problem. I’ll try an email to Clive Selly! Many thanks.

Re: BT mini hub

StewartC — Tue, 04 May 2021 07:45:16 GMT

Correction to Clive Selley email address, it's - ***********

Re: BT mini hub

lmill03 — Mon, 03 May 2021 18:21:37 GMT

Hi @Carlusha Thanks for your reply. I’ve had it plugged in since I got it earlier today. The battery light is the only light on, the signal indicator and Wi-fi indicator lights are not lit up. I’m a complete technophobe and don’t know what this means! 🙈

Re: BT mini hub

Carlusha — Mon, 03 May 2021 21:56:54 GMT

@lmill03 Try :

If your hub isn’t responding
Hold the power button down for ten seconds and it will reboot

Remember, you need to connect your computer, tablet or phone or whatever to the mini-hub.

Re: BT mini hub

NeilO — Tue, 04 May 2021 07:53:29 GMT

Hi @lmill03 welcome to the community and thanks for posting, I'm really sorry you're experiencing issues with your connection at the moment. Please don't contact Openreach directly as they can not assist you with service-related problems.

It is the responsibility of the service provider to liaise with Openreach to work through any issues and we'll be happy to help. I've sent you a private message so you can get in touch with the moderation team, you'll find the message by clicking on the envelope in the top right of the community.

Thanks

Neil