https://community.bt.com/t5/Archive-Staging/Premium-Phone/m-p/2159612#M1237638 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/290093">@David1961</a>,&nbsp;welcome to the forum and thanks for posting. I've had a look at the <A href="https://shop.bt.com/content/uni2/documentation/d93x/premium_phone_quick_set-up_and_user_guide.pdf" target="_self">Premium Phone User Guide</A> and the product help desk can be contacted on&nbsp;0800 145 6789. They will be best placed to help you with this query.</P> <P>cheers</P> <P>John&nbsp;</P> Thu, 06 May 2021 07:45:54 GMT JohnC2 2021-05-06T07:45:54Z https://community.bt.com/t5/Archive-Staging/Premium-Phone/m-p/2159208#M1237637 <P>I have a premium phone. Answerphone makes increasing high pitched noise when someone calls, answerphone kicks in but caller hangs up and does not leave a message. &nbsp;The answerphone appears not to disconnect once caller hangs up. Battery is fully charged and all devices are firmly in cradles. How to fix?</P> Tue, 04 May 2021 14:50:48 GMT https://community.bt.com/t5/Archive-Staging/Premium-Phone/m-p/2159208#M1237637 David1961 2021-05-04T14:50:48Z https://community.bt.com/t5/Archive-Staging/Premium-Phone/m-p/2159612#M1237638 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/290093">@David1961</a>,&nbsp;welcome to the forum and thanks for posting. I've had a look at the <A href="https://shop.bt.com/content/uni2/documentation/d93x/premium_phone_quick_set-up_and_user_guide.pdf" target="_self">Premium Phone User Guide</A> and the product help desk can be contacted on&nbsp;0800 145 6789. They will be best placed to help you with this query.</P> <P>cheers</P> <P>John&nbsp;</P> Thu, 06 May 2021 07:45:54 GMT https://community.bt.com/t5/Archive-Staging/Premium-Phone/m-p/2159612#M1237638 JohnC2 2021-05-06T07:45:54Z