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600 extender home spot

meganselway — Sat, 08 May 2021 14:30:22 GMT

PLEASE HELP

out of no where connection via my homespot dropped on all my devices. i've reset it , tuned it on and off and still not working. all lights on my wifi router and my homespot are saying all okay

Re: 600 extender home spot

Keith_Beddoe — Sat, 08 May 2021 14:37:47 GMT

@meganselway

See https://www.bt.com/help/user-guides/broadband-and-wi-fi-devices/wi-fi-and-home-networking/wi-fi-home-hotspots/mini-wi-fi-home-hotspot-600

There is a helpdesk number on that page.

by hotspot 600 not working

meganselway — Thu, 20 May 2021 11:17:47 GMT

i've written in about this before. same problem again. all lights on saying all okay. reset all of them and turned them all on and off. feels like i've tried everything. says it's connected to my phone but nothing loads and says no connection.

Re: by hotspot 600 not working

NeilO — Thu, 20 May 2021 16:30:30 GMT

Hi @meganselway I'm sorry to see you're experiencing problems with the hotspot. I'd recommend you get in touch with the Mini Wifi Home hotspot 600 helpdesk for help with this.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0800 980 899

Thanks

Neil