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BT 6000 Monitor not charging

Andyrwilliams1984 — Sun, 09 May 2021 19:12:25 GMT

Hi,

My BT 6000 baby monitor is no longer charging and I was wondering if the monitors can be fixed if they are returned.

Or would I need to buy a new monitor. Also, is this last option possible without having to buy another camera and charger, as they both still work.

Thanks

Andy W

Re: BT 6000 Monitor not charging

Keith_Beddoe — Sun, 09 May 2021 19:25:25 GMT

@Andyrwilliams1984

First try the helpdesk for advice.

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Spares information

Replacement parts are available from the product helpdesk, but please note the battery is sealed and is not user replaceable.

I think you will find that Discomm are the spares agent, do a Google search for them.

Here is an example screen grab from one of their pages.

Re: BT 6000 Monitor not charging

Andyrwilliams1984 — Sun, 09 May 2021 20:18:25 GMT

Thank you for your prompt reply to my issue.

Do you know how long the warranty is (2 years???)

It was bought for us by a family member.

Thanks

Andy W

Re: BT 6000 Monitor not charging

Keith_Beddoe — Sun, 09 May 2021 20:31:40 GMT

@Andyrwilliams1984 wrote:

Thank you for your prompt reply to my issue.

Do you know how long the warranty is (2 years???)

It was bought for us by a family member.

Thanks

Andy W

Sorry, I do not know, I am just a BT customer myself, you could ask the helpdesk.

The user guide says the warranty is two years.

https://www.bt.com/content/dam/bt/help/baby-monitor-user-guides/VBM6000QSgv7ed6.pdf

There is a product help page here https://www.bt.com/help/user-guides/security-products/home-security-products/video-baby-monitor-device-troubleshooting

Re: BT 6000 Monitor not charging

Andyrwilliams1984 — Sun, 09 May 2021 21:07:22 GMT

Thank you.