Whole home premium red primary disc

nevlor1 — Wed, 12 May 2021 21:50:46 GMT

I'm trying to install the whole home premium discs with my Huawei B818-535 router on EE broadband. My issue is I can get the primary disc to turn blue but after less than a minute it turns red. The app says I am online but the red banner says there is a problem with my internet connection. If I click on trouble shoot it quickly says that my connection is restored and takes me back to the home screen but the red banner is still there.

To try and fix this i've:

Performed a factory reset, cleared data usage, reset my router, checked firmware but nothing seems to fix it. Any suggestions before I send it back as I'm thoroughly unimpressed for what is supposed to be an easy setup.

Any ideas greatfully received

Cheers

Re: Whole home premium red primary disc

NeilO — Thu, 13 May 2021 08:57:40 GMT

Hi @nevlor1, welcome to the community and thanks for posting. I'm so sorry to see you're experiencing issues setting up your whole home wifi discs. If you get in touch on the contact details below we'll be able to carry out some checks to help diagnose the issue.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

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Whole home premium red primary disc

Re: Whole home premium red primary disc