This topic

Whole Home (white discs) disc not working - constant purple light

CliveReader — Sun, 16 May 2021 14:44:17 GMT

I have had BT Whole Home for well over 2 years now, all working fine with 6 discs (I have a big house, tried fewer, ended up with 6 to get full house coverage). I have just upgraded from FTTC to FTTH but this is irrelevant to the problem, just for information, as the problem existed before the change and still exists now. A few months ago, one of the discs started showing constant purple, and the Whole Home app showed it as disconnected. I re-powered it a number of times and moved it a couple of times, to no avail. Having got the new router, I thought I would sort the rogue disc out, so I disconnected it using the app, and tried to re-set it using a connection to the new router by Ethernet cable, and also trying a factory reset of the disc. The disc does nothing but sit with a purple LED all of the time. A factory reset makes it go out for a couple of seconds, but then it comes back purple and stays like that - for hours, I’ve tried waiting that long. I think the disc is faulty and needs repairing, or I need a new one. Any thoughts?

Re: Whole Home (white discs) disc not working - constant purple light

CliveReader — Sun, 16 May 2021 15:25:10 GMT

I’ve found a similar problem in this forum and the conclusion was that the disc is faulty, and needs repair under guarantee, or replacement.

Re: Whole Home (white discs) disc not working - constant purple light

CliveReader — Sun, 16 May 2021 16:44:42 GMT

As there is a 3-year guarantee on these products if you bought them from the BT Shop, which I did, I have started the process of getting a replacement disc.

Re: Whole Home (white discs) disc not working - constant purple light

DavidM — Mon, 17 May 2021 10:18:40 GMT

Thanks for letting us know you got this sorted @CliveReader . Appreciate you taking time to do that.

Cheers

David