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Re: WiFi extender 1200 connected but saying no Internet

rjhinde — Tue, 01 Jun 2021 12:52:04 GMT

I too have just installed a WIFI extender and it has connected but is saying no Internet when I try to connect any device (though sometimes it also says incorrect password as well). Is it incompatible with an EE hub? I have tried resetting everything

Re: WiFi extender 1200 connected but saying no Internet

Keith_Beddoe — Tue, 01 Jun 2021 13:01:13 GMT

@rjhinde

You may like to ask on the EE forum, and see if anyone else is having issues using this device with an EE hub.

https://community.ee.co.uk/

Re: WiFi extender 1200 connected but saying no Internet

rjhinde — Tue, 01 Jun 2021 16:45:31 GMT

I have tried the EE community and not had anything helpful there. The BT extender is sold as compatible with other Hubs.

Is there anything else I can try?

Re: WiFi extender 1200 connected but saying no Internet

JohnC2 — Tue, 01 Jun 2021 18:23:05 GMT

Hi @rjhinde, welcome to the forum and sorry you are having a problem with the WiFi extender 1200.

It would be best to contact the product helpdesk who are best placed to help you with this. They can be contacted by phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

Or drop them an email: btconnectedhome@bt.com

cheers

John

Re: WiFi extender 1200 connected but saying no Internet

rjhinde — Thu, 03 Jun 2021 12:28:58 GMT

Sadly everything I have tried with the help of the help desk has failed, so I am now going to seek a refund