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BT Baby Monitor 5" can't connect to BT Smart Hub 2

aarons11 — Wed, 09 Jun 2021 10:48:47 GMT

I keep getting error message 4 when I try and connect my iPhone 11 with the baby monitor, any ideas on how I can connect? I have tried turning off the 5ghz wireless on the hub, but that didn't work either.

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

imjolly — Wed, 09 Jun 2021 10:52:03 GMT

have you turned of smart setup

Turn Off smart setup

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

DavidM — Wed, 09 Jun 2021 10:53:30 GMT

Hi @aarons11 and welcome to the community.

Have you had a look through the User Guide ? If that doesn't help there's also a number for the product support desk who should be able to help.

Cheers

David

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

aarons11 — Wed, 09 Jun 2021 11:00:21 GMT

Still the same issue, turned smart setup off and only the 2.4Ghz is on.

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

aarons11 — Wed, 09 Jun 2021 11:02:14 GMT

Looked through guide and as I have said I have tried a number of ways to make it work, but consistently get error code 4. I'm using a BT Smart Hub 2, which is connected to multiple other devices without any issue.

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

aarons11 — Wed, 09 Jun 2021 11:04:13 GMT

using IOS 14