Hybrid Connect not connecting to Smart Hub 2 wirelessly

NAKennard — Mon, 14 Jun 2021 20:09:53 GMT

Recently upgraded to fibre broadband with Halo 3+ and I'm having an issue with the hybrid connect device.

I have gone through the set up routine several times and the Hybrid Connect will connect fine using an ethernet cable.

Whenever I try to move the Hybrid Connect away from the hub to get a better 4g signal it will not connect via wireless, this is the case even if adjacent to the hub itself.

Any ideas?

Re: Hybrid Connect not connecting to Smart Hub 2 wirelessly

NeilO — Tue, 15 Jun 2021 07:29:24 GMT

Hi @NAKennard I'm sorry to see you're having problems with your Hybrid connect equipment.

After you've followed the set-up process and remove the ethernet cable have you tried restarting the Hybrid connect? It should pair to the hub via wifi automatically after the restart.

Thanks

Neil

This topic

Hybrid Connect not connecting to Smart Hub 2 wirelessly

Re: Hybrid Connect not connecting to Smart Hub 2 wirelessly