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Need to replace the mains power supply

Anonymous — Thu, 01 Jul 2021 14:24:32 GMT

Hello
I need to replace the main power supply for the white box as the power lead is to short.

Can you tell me we’re I can buy a power supply for the white box from.

I have BT super fast fibre broadband

Thanks

Re: Need to replace the mains power supply

samtheaspie — Thu, 01 Jul 2021 14:25:55 GMT

They don’t do those boxes anymore you need to call BT and get a new router.

Re: Need to replace the mains power supply

Les-Gibson — Thu, 01 Jul 2021 14:29:21 GMT

It sounds like you just need to extend the lead using something like the below. Sorry but forum rules forbids me from telling you where to get it from but Google will tell you

DC Power Extension Lead with 2.5mm Connectors, 5.0m - JR8307-5M

Re: Need to replace the mains power supply

Anonymous — Thu, 01 Jul 2021 14:29:40 GMT

Hello,

Thanks I will call BT and ask them to replace the white box .

Thanks

Re: Need to replace the mains power supply

gg30340 — Thu, 01 Jul 2021 14:47:50 GMT

@Les-Gibson wrote:

It sounds like you just need to extend the lead using something like the below. Sorry but forum rules forbids me from telling you where to get it from but Google will tell you

DC Power Extension Lead with 2.5mm Connectors, 5.0m - JR8307-5M

Forum rules do not forbid you from telling people where to purchase items. ie Amazon or eBay. The rules only "forbid" you from posting links to e-commerce sites.

Re: Need to replace the mains power supply

Starwire — Thu, 01 Jul 2021 15:19:41 GMT

Which White Box are you referring to, an FTTP ONT or a VDSL and or G.Fast Modem and how has the Power Lead suddenly become to short?

Either way I’d be extremely careful what you replace it with because if you replace it with the wrong kind you could wake up one day to a melted ONT/DSL Modem.

Re: Need to replace the mains power supply

DavidM — Thu, 01 Jul 2021 16:39:06 GMT

Hi @Anonymous and thanks for posting.

@Starwire is correct here. It's best to give us a call so we can get the correct equipment to you.

Cheers

David

Re: Need to replace the mains power supply

Anonymous — Thu, 01 Jul 2021 18:32:01 GMT

Hello David,

Thanks for your replay I have move the main power supply closer to the main socket.

Thanks for your help.