This topic

Re: Blank Screens

colinboast — Tue, 29 Jun 2021 12:53:55 GMT

How do I perform a factory reset? Blue screen showing on one receiver, but no details.

Re: Blank Screens

NeilO — Tue, 29 Jun 2021 14:20:19 GMT

Hi @colinboast Welcome to the community and thanks for posting. What issues are you having with your BT TV?

Have you checked all the cables are connected properly? Check out this link for instructions on how to Factory reset your BT TV box

Thanks

Neil

Re: Blank Screens

colinboast — Thu, 01 Jul 2021 08:18:31 GMT

I'm referring to my BT telephones ref: BT 6600 Trio which suffer fom a disappearing screen leaving just a blue blank area. Others on this site have suffered the same fault, but nobody can solve the problem. Even BT maintaining a silence over this and nowhere do they offer a response. I refuse to use the premium rate call line to them!

Re: Blank Screens

DavidM — Thu, 01 Jul 2021 17:03:50 GMT

Hi @colinboast and thanks for posting.

I moved your thread to the devices board as yo0u'd posted on the BTTV board (which is why @NeilO replied with that information). Can you try the following and let me know if it helps?

Select Menu, scroll to display settings and press Select.
Press S to highlight Reset and press Select.
H/set settings is highlighted, press Select or press calls to highlight base settings and then press select.
Reset <handset or base> settings back to default? is displayed, select Yes.
Resetting <handset or base> settings is displayed while the reset takes place. Once finished, handset or base settings reset back to default is displayed.

Cheers

David