This topic

Can’t connect to internet

Emmalou2510 — Sat, 03 Jul 2021 07:53:22 GMT

My you view box has all of a sudden stopped connection to the internet. I’ve tried everything to get it back on - even had internet provider out to fix the issue, nothing wrong there! This is the second BT you view box I’ve had that has just packed up, I just can’t understand why! Help!!

Re: Can’t connect to internet

Keith_Beddoe — Sat, 03 Jul 2021 08:04:25 GMT

@Emmalou2510

Who provides your broadband?

Re: Can’t connect to internet

Emmalou2510 — Sat, 03 Jul 2021 08:19:28 GMT

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this!

Re: Can’t connect to internet

Keith_Beddoe — Sat, 03 Jul 2021 08:46:04 GMT

@Emmalou2510 wrote:

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this!

Have you tried posting on the general YouView forum, as this forum is for BT Retail customers with BT TV?

https://community.youview.com/youview/