https://community.bt.com/t5/Archive-Staging/Whole-Home-and-Sonos/m-p/2171579#M1238272 <P>Hi, I’m struggling to connect Sonos One to the Whole Home network. Since my router is EE I can’t plug it in via Ethernet as it has different network/password. If I connect it by the cable to one of the discs it works but not when just on WiFi. Tried factory reset, all the steps on the app, restart everything.</P><P>Additionally one of the three BT discs stays purple regardless of what I do ( plug-in directly to router, factory reset etc.) I had no issues with the other two and they work perfectly.</P><P>Many thanks in advance!</P> Sun, 11 Jul 2021 14:41:33 GMT lm78 2021-07-11T14:41:33Z https://community.bt.com/t5/Archive-Staging/Whole-Home-and-Sonos/m-p/2171579#M1238272 <P>Hi, I’m struggling to connect Sonos One to the Whole Home network. Since my router is EE I can’t plug it in via Ethernet as it has different network/password. If I connect it by the cable to one of the discs it works but not when just on WiFi. Tried factory reset, all the steps on the app, restart everything.</P><P>Additionally one of the three BT discs stays purple regardless of what I do ( plug-in directly to router, factory reset etc.) I had no issues with the other two and they work perfectly.</P><P>Many thanks in advance!</P> Sun, 11 Jul 2021 14:41:33 GMT https://community.bt.com/t5/Archive-Staging/Whole-Home-and-Sonos/m-p/2171579#M1238272 lm78 2021-07-11T14:41:33Z