https://community.bt.com/t5/Archive-Staging/PRK-13054321-Erron-on-BT-handset/m-p/2171607#M1238273 <P>I need help, I dropped my BT Home phone handset and now it’s showing a CODE -&nbsp;PRK:13054321 and sometimes shows TBR6 Failed? Can anyone help&nbsp;</P> Sun, 11 Jul 2021 16:37:39 GMT MuzuGaming 2021-07-11T16:37:39Z https://community.bt.com/t5/Archive-Staging/PRK-13054321-Erron-on-BT-handset/m-p/2171607#M1238273 <P>I need help, I dropped my BT Home phone handset and now it’s showing a CODE -&nbsp;PRK:13054321 and sometimes shows TBR6 Failed? Can anyone help&nbsp;</P> Sun, 11 Jul 2021 16:37:39 GMT https://community.bt.com/t5/Archive-Staging/PRK-13054321-Erron-on-BT-handset/m-p/2171607#M1238273 MuzuGaming 2021-07-11T16:37:39Z https://community.bt.com/t5/Archive-Staging/PRK-13054321-Erron-on-BT-handset/m-p/2172416#M1238274 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/292128">@MuzuGaming</a>&nbsp;welcome to the community and thanks for posting, I'm sorry about the delay getting back to you. As the error happened after dropping the handset it may have damaged a component. What model of BT phone do you have?</P> <P>Thanks</P> <P>Neil</P> Thu, 15 Jul 2021 19:26:34 GMT https://community.bt.com/t5/Archive-Staging/PRK-13054321-Erron-on-BT-handset/m-p/2172416#M1238274 NeilO 2021-07-15T19:26:34Z