https://community.bt.com/t5/Archive-Staging/Baby-monitor-going-mute/m-p/2171878#M1238287 <P>Hello, we have a video baby monitor 6000 for over a year. And I have noticed the last two weeks is going on mute without us selecting it! Everything works fine! We have sound on it and after a while it goes on mute. Is this normal!? I mean if baby cries we don’t hear it!!</P> Tue, 13 Jul 2021 05:59:48 GMT CarinaSilva 2021-07-13T05:59:48Z https://community.bt.com/t5/Archive-Staging/Baby-monitor-going-mute/m-p/2171878#M1238287 <P>Hello, we have a video baby monitor 6000 for over a year. And I have noticed the last two weeks is going on mute without us selecting it! Everything works fine! We have sound on it and after a while it goes on mute. Is this normal!? I mean if baby cries we don’t hear it!!</P> Tue, 13 Jul 2021 05:59:48 GMT https://community.bt.com/t5/Archive-Staging/Baby-monitor-going-mute/m-p/2171878#M1238287 CarinaSilva 2021-07-13T05:59:48Z https://community.bt.com/t5/Archive-Staging/Baby-monitor-going-mute/m-p/2171983#M1238288 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/292169">@CarinaSilva</a>,&nbsp;welcome to the forum and sorry that the baby monitor is on mute and you can't hear your baby.&nbsp;</P> <P>Check out the <A href="https://www.bt.com/help/user-guides/baby-monitors/bt-video-baby-monitor-6000" target="_self">Baby Monitor 6000 help page</A>&nbsp;and if you still need help the phone and email contact details for the product helpdesk are listed. They'll be best placed to help you resolve this.</P> <P>cheers</P> <P>John</P> Tue, 13 Jul 2021 15:56:31 GMT https://community.bt.com/t5/Archive-Staging/Baby-monitor-going-mute/m-p/2171983#M1238288 JohnC2 2021-07-13T15:56:31Z