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BT Whole Home Wi-Fi ( white )

mikegunnill — Sun, 25 Jul 2021 18:55:00 GMT

Hello:

I have an issue with my 3x Whole Home Wi-Fi units ( white ), controlled by the Whole Home Wi-Fi App.

I had a major power-cut at home, one of the things I lost control of is the management of my 3x units. I can no longer "see" them via the app. At the moment the app shows the installation of 3x units and at a certain point just stops.

I seem to be going around in circles in trying to sort this out. I would be grateful for assistance or suggestions. I have seen and read, a post guideline for Whole Home Wi-Fi on the forum. I tried these suggestions without success.

The power-cut seemed to affect my router, which I have corrected. The control I have over the units is just via my iPhone and the Whole Home Wi-Fi app. Which I have trashed and downloaded again.

Grateful for any help please, as I think I am going a little-mad!

regards

Mike

Re: BT Whole Home Wi-Fi ( white )

DavidM — Mon, 26 Jul 2021 11:52:56 GMT

Hi @mikegunnill and thanks for posting.

I'm sorry you're having problems with your Whole Home Wi-Fi set up. Your best bet would be to contact the BT Whole Home Wi-Fi helps desk . They should be able to get this sorted for you.

Cheers

David

Re: BT Whole Home Wi-Fi ( white )

mikegunnill — Mon, 26 Jul 2021 13:54:03 GMT

Thank you for your reply David, I am grateful.

I contacted them as you suggested and they have agreed to replace my 3x units as faulty. Thank you for your help, hopefully I will be up and running again soon.

Kind Regards

Mike

Re: BT Whole Home Wi-Fi ( white )

DavidM — Mon, 26 Jul 2021 13:59:58 GMT

That's great news @mikegunnill . I'm really glad they were able to help.

Cheers

David