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Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

NeilO — Mon, 02 Aug 2021 08:14:33 GMT

SGAB208218 has been made available for early adopter as of 2nd August 2021.

Changes since SGAB205018:

Since the FR3 release on Premium, there are many new features supported by the firmware and app that will deliver an even better customer experience, as well as a wide range of bug fixes for existing features.

New features include:

New Wi-Fi driver and Wi-Fi management software to improve stability
Improvements/bug fixes for Ethernet connected discs (to another disc or direct to router)
Support for WPA3 security (mixed mode)
IPv6 now supported for discs and connected devices
New features available in the app (using 3.12.86/88 or later)

Additional specific customer issues fixed:

- Prevents an issue causing the memory to become full and require a factory reset regularly

- Improvements around discs “dropping out” or incorrect status in app/web GUI

- Static IP addressing now working correctly, with additional options available

Upgrade advice:

After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to change its layout or network configuration
As this is a major firmware release, if you see any new issues after the upgrade, we recommend performing a factory reset of your system. You can use the new Backup and restore feature in the app to save your settings before the reset to save time in setting up again.

To enable early adopter you can now use the app – see “Beta programme” on the settings menu. Otherwise it can be enabled via the web interface on the Firmware Update page.

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterward, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Mon, 02 Aug 2021 09:51:31 GMT

Updated without any issues, although the middle floor disc seemed to take about 10-15 mins to update and come back online, i just left it to do its thing rather than rebooting it when the other two were up and working, it seemed to sort itself out given the little extra time, so to confirm all discs updated to new fw, i have not moved or changed anything other than fw, although i am tempted to change the middle floor disc to ethernet backhaul but i will wait 24/48 hrs to see and compare to previous issues and report back.

Many thanks for the FW, i do still feel this has taken way to long to address to your customers issues but its here now, thank you, just hope it gives far better stability than previous fw and hopefully i can now use ethernet backhaul on all discs if required!

I will report back 24-48 hrs.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

TopMarks15 — Mon, 02 Aug 2021 10:13:58 GMT

Keen to try this out, but unfortunately, I can't get mine going (tried via web, app, factory reset & various reboots):

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Mon, 02 Aug 2021 10:53:02 GMT

First reboot you system, give it say 10 mins to all come up and settle down, make sure you have early adpoter enabled and then check firmware then it should display it and press update.

Good luck

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

TopMarks15 — Mon, 02 Aug 2021 12:03:43 GMT

Thanks foz,

Turns out my ISP (FibreNest...) cannot reach the BT update server (done some googling and found to be 207.71.32.159). Probably due to their horrible Carrier-NAT configuration (hence why I'm so keen to get this update for IPv6). Anyways, I managed to bridge my phone's 4G which is on the BT network to the hub and update the firmware that way and it's all looking good with IPv6 and everything all singing and dancing. The lengths I have to go through lol.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Mon, 02 Aug 2021 12:14:26 GMT

Glad you sorted it, i am assuming you are unable to ping that IP? Have you tried different DNS server addresses?

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

TopMarks15 — Mon, 02 Aug 2021 12:29:54 GMT

Yeah tried different DNS, can see it resolving the IP, but can't reach it:
Pinging dbtsu.bt.motive.com [207.71.32.159] with 32 bytes of data:
Request timed out.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Mon, 02 Aug 2021 13:27:11 GMT

Have you tried it over a vpn? That should then resolve the FQDN.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

TopMarks15 — Mon, 02 Aug 2021 13:36:22 GMT

Yes, I suppose that would be easier than tethering my phone. However, it looks like they've changed servers with the latest firmware anyway as it will now check for updates just fine.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

bigmick777 — Mon, 02 Aug 2021 16:16:04 GMT

When BT were troubleshooting my issues I was advised to try the following:

Disable Legacy Steering

Try changing the 2.4 GHz channel to 1 or 11 and the 5GHz channel to 36

Change the ‘Compatibility Mode’ to Enabled.

None of which helped with the issue (reboots) - now with this new firmware should I stick with the settings above or should I change them back?

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

Dan-O — Mon, 02 Aug 2021 16:24:14 GMT

@bigmick777

It may be worth you factory resetting your network if you had issues previously and have updated now.

You can use the new backup and restore feature in the app to save your custom settings.

I would recommend trying with the default settings using the new firmware.

Thanks,

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

bigmick777 — Mon, 02 Aug 2021 16:27:40 GMT

Won't the restore keep my existing settings? In which case I'm still not sure whether the ones I mentioned should be kept?

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

Dan-O — Mon, 02 Aug 2021 17:15:07 GMT

Yes, although you can just do the device settings restore which will save you setting up any custom names, groups or access controls again.

You can try without changing any of those settings.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Mon, 02 Aug 2021 17:54:35 GMT

Ethernet backhaul i can confirmed working, thank you, i had a orange disc on the middle floor using wireless bh so couldn't resist trying it.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

bigmick777 — Mon, 02 Aug 2021 18:11:14 GMT

The data usage on the app shows Zero through out all tabs after a day of use. I dont really use it TBH but thought I'd mention in case anyone needed it.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

intoxicating — Mon, 02 Aug 2021 19:28:36 GMT

@Dan-O

Great to see the update.

Is WPA3 only mode (not mixed) possible or would that need a future update?

Thank you.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

Dan-O — Mon, 02 Aug 2021 19:40:58 GMT

Hi,

Only WPA3 mixed mode is supported in this update as, but we will continue to review available options in future.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

Dan-E — Fri, 06 Aug 2021 10:16:27 GMT

Hi @Dan-O,

I upgraded my BT Premium Whole Home Wi-Fi to the SGAB208218 Early Adopter Release yesterday, having previously been advised by BT Helpdesk that this was due to fix the internet connectivity issues that I had been experiencing since last December. However, I am still finding my internet connection is being dropped regularly by the Premium Whole Home Wi-Fi discs, whereas it’s working fine via my BT Hub 6 Wi-Fi network. Please note I’ve already done a factory reset and let the network settle/stabilise overnight.

I've raised this with BT Helpdesk and received the following response

Change the channel frequency and compatibility mode:
1. Go to http://mybtdevice.home (if premium discs http://btwhole.home) on a device connected to Whole Home Wi-Fi
2. Log in with the admin password
3. Select the ‘Settings’ tab
4. Try changing the 2.4 GHz channel to 1 or 11 and the 5GHz channel to 36
5. Change the ‘Compatibility Mode’ to Enabled.

If this does not resolve the problem then please follow the instructions below to disable the legacy steering:

1. Go to http://mybtdevice.home (if premium discs http://btwhole.home) on a device connected to Whole Home Wi-Fi
2. Log in with the admin password
3. Now go to http://mybtdevice.home/steering.htm (if premium discs http://btwhole.home/steering.htm) which is a system configuration page
4. Set "Legacy steering" to disabled.
5. Restart the Whole Home Wi-Fi discs

The last option would be to reset each disc individually. First reinstall the App, don't open. Make sure all other discs are unplugged as you reset each disc. Once they have all been reset plug just the main disc back in and go through the set up on the App again.

If you are still experiencing the issue, please send from the App your Logs by going to ‘Help’, tap the email and select ‘Share’
If you could also send a screen print of your network topology from the App, go to ‘Settings’, then Network map

Could you also provide the following details so that we can escalate your issue further?

Full contact name:
Contact Number:

What router/hub are you using?
Who provides the broadband service at home?
What is the upload speed of your home Wi-Fi network + signal strength?

What is the problem you are experiencing?
Has the problem Occurred before if so how frequently

As instructed, I've now changed the channel frequency and compatibility mode as well as disabled legacy steering. However, I still get internet connection drops accompanied by "There is a problem with your internet connection" error message on the front screen of the Whole Home Wi-Fi from BT app seemingly every few minutes. In summary, I now don't see the red light appear on my main disc, but my internet connection drops are more frequent (i.e. multiple times an hour compared to multiple times a day before I upgraded the firmware).

Thanks in anticipation!

@Dan-E

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

foz — Fri, 06 Aug 2021 10:30:59 GMT

Try disabling the wireless radios on your router (you should have done this anyway), with it being a mesh system, unless you have black bt discs (in that case wrong thread), you should have disabled your router wifi first off, unless your using your bt discs as access points (device steering) not mesh steering.

Re: Premium Whole Home Wi-Fi SGAB208218 Early Adopter Release now

Dan-E — Fri, 06 Aug 2021 11:23:17 GMT

Thanks @foz. Tried disabling Wi-Fi network on my BT Hub 6 / Smart Hub router. Unfortunately, still getting regular internet connection drops.