This topic

Problems combining two 3 packs of whole home discs

AndyNW — Sun, 29 Aug 2021 07:40:12 GMT

Hello,

I have bought 2 x 3 packs of whole home discs.

I have set them up by setting up the first 3 pack as per the instructions, then when I add discs from the second pack I use “add a new disc”, connecting each of the 3 additional discs via Ethernet in turn, factory resetting it, adding it to the network.

Everything seems to work fine and I have a full network of 6 discs, then at some point, after a few hours, the three new discs disconnect themselves from the network, go red and need to be re-added. They don’t start broadcasting their own SSID, they just don’t connect properly.

All the discs are on the latest firmware.

I have read other posts on here which suggest I do the steps which I have already taken. Did anyone have this problem and manage to solve it?

Re: Problems combining two 3 packs of whole home discs

Keith_Beddoe — Sun, 29 Aug 2021 07:46:37 GMT

@AndyNW

See https://community.bt.com/t5/BT-Devices/Whole-home-set-up/m-p/2118186#M19000

Re: Problems combining two 3 packs of whole home discs

AndyNW — Sun, 29 Aug 2021 07:57:59 GMT

Hello!

Thanks for the link. That is the process I followed yet at some time after set up, the additional discs stop working.

Re: Problems combining two 3 packs of whole home discs

Keith_Beddoe — Sun, 29 Aug 2021 08:03:57 GMT

@AndyNW wrote:

Hello!

Thanks for the link. That is the process I followed yet at some time after set up, the additional discs stop working.

You may get a reply from @Darren_B