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Premium Whole Home Wi-Fi SGAB208224 Release now live

JohnC2 — Tue, 07 Sep 2021 10:02:14 GMT

SGAB208224 has been made available for BT Premium Whole Home Wifi as of 31st August 2021.

Changes since SGAB205018:

Since the FR3 release on Premium, there are many new features supported by the firmware and app that will deliver an even better customer experience, as well as a wide range of bug fixes for existing features.

New features include:

New Wi-Fi driver and Wi-Fi management software to improve stability
Improvements/bug fixes for Ethernet connected discs (to another disc or direct to router)
Support for WPA3 security (mixed mode)
IPv6 now supported for discs and connected devices
New features available in the app (using 3.12.86/88 or later)

Additional specific customer issues fixed:

- Prevents an issue causing the memory to become full and require a factory reset regularly

- Improvements around discs “dropping out” or incorrect status in app/web GUI

- Static IP addressing now working correctly, with additional options available

If you are upgrading from the Early Adopter firmware version SGAB208218 there are some additional stability fixes in version SGAB208224.

Upgrade advice:

We are aware of an issue where the check for an update on the app sometimes fails if your system has been up for more than 7 days. If your upgrade check fails please reboot your Master disc and try again
After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to change its layout or network configuration
As this is a major firmware release, if you see any new issues after the upgrade, we recommend performing a factory reset of your system. You can use the new Backup and restore feature in the app to save your settings before the reset to save time in setting up again.

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterward, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it

Cheers

John

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Tiger23 — Thu, 02 Sep 2021 08:48:23 GMT

The App on my phone is unable to get the update. Whenever I try, I simply get the message "There was a problem checking for the update." How do I fix this?

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Thu, 02 Sep 2021 09:13:33 GMT

Hi @Tiger23

You may need to reboot your network first and then try updating again. Let me know if this does not work.

Thanks,

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Marcel — Thu, 02 Sep 2021 09:24:39 GMT

Yes, if your uptime is more than 7 days, the "check for new firmware" function fails on the app and web GUI. This was still present in the early adopter release. You have to restart the network to get the firmware check to work to download it.

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Tiger23 — Thu, 02 Sep 2021 09:34:23 GMT

That worked perfectly. Thank you.

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Thu, 02 Sep 2021 09:46:53 GMT

Good to hear that has worked now.

@Marcel Yes we are looking into this issue - thanks for highlighting previously on the early adopter thread.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

jrhop — Thu, 02 Sep 2021 19:26:58 GMT

Any news when the non-premium version will be updated? I believe this is still offered for sale by BT but has not been updated in 1-3 years+ @Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Fri, 03 Sep 2021 09:24:03 GMT

@jrhop

Please be assured the original Whole Home Wi-Fi is still supported and we continue to monitor feedback and any new issues - the last firmware update was released in June 2020.

Details of any further firmware updates will be shared on this forum.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

foz — Fri, 10 Sep 2021 15:00:11 GMT

Thanks for the new firmware.

How to add a new premium disc without app, pc only?
Do i just connect it to ethernet and let it sort itself out like whw1?

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Fri, 10 Sep 2021 15:48:26 GMT

Hi @foz

You can either:

1. Plug the disc via Ethernet and add it - once it appears in the web interface correctly it will work as part of the network.

2. Hold the WPS button on the new disc for 5 seconds until the LED turns green. Now hold the WPS button for 5 seconds on the primary disc (connected to router) until it turns green. The new disc will pair over WPS and you will see it in the web interface once it has synchronised details etc.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

dephead2004 — Mon, 13 Sep 2021 06:13:50 GMT

Any upgrade firmware for complete wifi eg hybrid connect lights won't turn off

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Keith_Beddoe — Mon, 13 Sep 2021 06:27:43 GMT

@dephead2004

This thread is to do with the white whole home retail discs, and not the BT black complete wifi discs, please start a new thread.

You do have an existing thread here https://community.bt.com/t5/BT-Devices/Complete-Home-WiFi-Hybrid-Connect-Lights-amp-Connection-status/m-p/2169561#M23263

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

dephead2004 — Mon, 13 Sep 2021 09:12:55 GMT

All true but as you can see that was posted in June and no reply to date. Not even a no!

And not the first time that silence is golden

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

bigmick777 — Fri, 17 Sep 2021 07:07:06 GMT

Anyone still having problems with the disc rebooting (mainly the master disc).

When I used the early adopter it was more stable but now on the final version it's now rebooting a couple of times per day.

I have backed up, factory reset and restored my settings. I will need to try changing out the master disc with one of the secondary ones but surely this is moving the issue around and not sure if I can restore to a secondary if changing to master?

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Fri, 17 Sep 2021 10:15:10 GMT

Hi @bigmick777

Please take a look here: https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-amp-Whole-Home-Wi-Fi-6-SGAB-C208228/m-p/2184058#M24256

There is a fix for the random primary disc reboot in this early adopter release.

Dan-O

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

bigmick777 — Fri, 17 Sep 2021 10:29:43 GMT

Thanks - it's just shown up as an available update - will give it a try.

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

foz — Fri, 17 Sep 2021 10:40:24 GMT

Can i ask what your uptime is showing?

does the uptime reset or show x days still?

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

bigmick777 — Fri, 17 Sep 2021 10:52:00 GMT

Up time resets when master disc reboots so not been going past a day up time. Rebooted this morning so uptime currently 4hrs.

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

foz — Fri, 17 Sep 2021 11:04:38 GMT

Thanks as i read your post i checked mine, mine showing 6 days up however as these are used for my IOT network i may not have noticed any reboots so i wanted to check that the disc uptime was indeed being resetting in gui after any reboot.

@ Dan-o or BT

Fixed occasional primary disc random reboots

System stability improvements: Is this worth updating if i have no rebooting issues? what other Stability improvements have been applied?

Re: Premium Whole Home Wi-Fi SGAB208224 Release now live

Dan-O — Fri, 17 Sep 2021 13:00:53 GMT

Hi @foz

I would suggest updating to this release anyway due to the stability fixes - to make sure you don't have any issues with leaving your setup running for a long period of time.

SGAB/C208224 are available to rollback if you did need to return to this version.

To avoid confusion - it would be better to discuss the Early Adopter release SGAB/C208228 on the dedicated thread:

https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-amp-Whole-Home-Wi-Fi-6-SGAB-C208228/td-p/2184058

Dan-O