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Whole home Wi-Fi not connecting

nickjohn — Wed, 01 Sep 2021 18:01:00 GMT

Recently had a whole home Wi-Fi system stopped working and managed to get it replaced.

set the new discs up no problem and they worked great, now when I get up in the morning the light is purple as if it’s updating even though automatic update is turned off, and sometimes it has started to work by the time I get home other times it’s still doing nothing.

I can reset the main disc and set it up again but the next morning it’s back to a flashing purple light and it does nothing.

Re: Whole home Wi-Fi not connecting

Dan-O — Thu, 02 Sep 2021 08:18:03 GMT

Hi @nickjohn

Are you able to confirm which firmware version your Whole Home Wi-Fi is running (you can check via the app or web interface)?

Dan-O

Re: Whole home Wi-Fi not connecting

nickjohn — Thu, 02 Sep 2021 18:00:46 GMT

Firmware v1.02.12 build 2

Re: Whole home Wi-Fi not connecting

Dan-O — Fri, 03 Sep 2021 13:31:09 GMT

Hi @nickjohn

It sounds like there may be a problem with your discs - I'd recommend contacting the helpdesk via btconnectedhome@bt.com to report the issue and arrange a replacement.

Dan-O

Re: Whole home Wi-Fi not connecting

nickjohn — Fri, 03 Sep 2021 14:05:28 GMT

Cheers I will do