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Mini Whole Home Wi-Fi Ethernet Backhaul on multiple discs

RobJ2 — Fri, 03 Sep 2021 09:20:38 GMT

Hi all, I have a 3 disk pack of Mini Whole Home Wi-Fi.

The system seems to be running OK when one disc is connected to the router however when I connect further discs to the router the network becomes unstable.

The app becomes unresponsive
Handoff between discs doesn't happen
Network becomes very slow
Devices are dropped off wifi and can't log back on (Network unavailable or password issues)

Has anyone got any experience of this and tips on getting this to work?

Thanks, RobJ.

Re: Mini Whole Home Wi-Fi Ethernet Backhaul on multiple discs

NeilO — Sun, 05 Sep 2021 09:50:41 GMT

Hi @RobJ2 welcome to the community and thanks for posting, I'm sorry to see you're experiencing issues with the Min Whole home wifi discs when connecting via them via ethernet. I'd recommend resetting all the discs using the pin hole reset button on the back to see if that helps.

If you need further assistance please get in touch with us.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

Re: Mini Whole Home Wi-Fi Ethernet Backhaul on multiple discs

RobJ2 — Sun, 05 Sep 2021 09:52:41 GMT

Thanks Neil,

I'll give the reset a try and go from there.

Cheers, RobJ.

Re: Mini Whole Home Wi-Fi Ethernet Backhaul on multiple discs

NeilO — Sun, 05 Sep 2021 10:38:14 GMT

@RobJ2 No problem at all, if you could keep the thread updated with your progress it would be greatly appreciated.

Cheers

Neil