This topic

wifi & Admin password issues on brand new hub 2.

Houghton19 — Fri, 03 Sep 2021 16:15:22 GMT

Evening all, So today I received a brand new smarthub 2, upon installing, neither the wifi password or admin password are working.

I have tried the usual of factory reset with a pin, connected via ethernet, this lets me in however as admin password doesn't work then it wont allow me to change the SSID or Password, I have also tried to do a admin password over ride. again as the admin password isn't liked then that doesn't work either.

i have managed to connect 1 device via WPS and also spoke to BT who changed the password so i can log wifi devices on however i still cant change admin password or SSID.

any ideas??? thanks.

(also its nothing silly like 0 and o)

Re: wifi & Admin password issues on brand new hub 2.

licquorice — Fri, 03 Sep 2021 16:31:43 GMT

If a factory reset hasn't solved the problem, the only thing to do is to get a replacement hub from customer services. Be insistent that it is faulty.

Re: wifi & Admin password issues on brand new hub 2.

Houghton19 — Fri, 03 Sep 2021 16:38:35 GMT

already sending a replacement just wanted to try and sort this one.

thanks.

Re: wifi & Admin password issues on brand new hub 2.

DavidM — Fri, 03 Sep 2021 17:30:11 GMT

Please let us know if the new one sorts the issue @Houghton19 .

Cheers

David

Re: wifi & Admin password issues on brand new hub 2.

Houghton19 — Mon, 18 Oct 2021 15:49:02 GMT

Sorry, forgot to update, yes a new one solved it. Thanks.

Re: wifi & Admin password issues on brand new hub 2.

NigelB72 — Mon, 18 Oct 2021 16:52:44 GMT

There's the possibility that you've been sent a reconditioned one that hadn't been reset back to factory spec and the previous person had changed the passwords...

Re: wifi & Admin password issues on brand new hub 2.

licquorice — Mon, 18 Oct 2021 17:23:47 GMT

Which a factory reset would have cleared had the hub not been faulty.

Re: wifi & Admin password issues on brand new hub 2.

PaddyB — Mon, 18 Oct 2021 19:16:47 GMT

Hi @Houghton19,

Thank you for posting back to update the thread.

Thanks,

Paddy