This topic

Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

NeilO — Thu, 23 Sep 2021 16:12:51 GMT

SGAB20822A and SGAC20822A have been made available as of 23rd September 2021.

Changes since SGAC208224:

Fixed occasional primary disc random reboots
System stability improvements
Solved an issue causing firmware updates to fail after 7 days uptime

Important Upgrade Advice for Premium Whole Home Wifi Customers:-

For those on an older version than 8224 you will not be able to upgrade directly to 822A, therefore you will need to first update your discs to SGAB208224 before having access to any further updates, including this release.

General upgrade advice:

After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to change its layout or network configuration

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterwards, come back to us, here on Community, or contact the Helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it.

Thanks

Neil

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Fri, 24 Sep 2021 12:53:18 GMT

Happy to report updated without a hitch.

Primary disc is still not the Uplink Disc (Still not fixed, unclear if this has been addressed or not).

Last beta firmware seemed very stable for me, no issues other than the issue above.

No firmware updates for 14 months now you guys can't help yourselves 🙂

Thanks again!

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

bigmick777 — Sat, 25 Sep 2021 06:52:43 GMT

I am still having problems with the master disc rebooting.

Loaded this firmware ok. Up time stayed on for just over a day. Checked this morning and it rebooted at 5am.

Same happened on the EA v 228. Stayed up for 4 days, then rebooted after that it was rebooting 2 to 3 times a day.

I tried a backup and firmware reset on 228 and did a full power reset on this version as suggested in the post.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Sat, 25 Sep 2021 07:05:57 GMT

Have you scanned to see if your overlapping?

Is your routers wireless off & have you checked around you that your not on the same channel as other routers near you, this can cause issues.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

bigmick777 — Sat, 25 Sep 2021 07:18:00 GMT

Yeah router WiFi is off.

5ghz network scanner shows the 3 discs using the same band but nothing else nearby.

2.4ghz again 3 discs on same band with one other WiFi half sharing the same band.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Sat, 25 Sep 2021 07:29:57 GMT

On 2.4 band are there any free channels 1, 6 or 11 just depends how close to other networks are to you.

Are your wireless settings manually configured or auto?

Maybe disable 2.4 band for a period to rule this out if you have no free channels.

Maybe i am barking up the wrong street but always worth checking at least to rule it out.

Are you using ipv6?

Again clutching at straws but I have my ipv6 disabled in router and the last few fw's have been very stable for me.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

bigmick777 — Sat, 25 Sep 2021 07:44:28 GMT

Thanks for the response.

Channel 11 looks free for 2.4 GHz so I can try and manually set that.

I have a VM super hub 4 and DHCP is enabled for IPv4 can't see a setting for IPv6. Don't think VM support IPv6 ATM.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Sat, 25 Sep 2021 07:55:52 GMT

You can test ipv6 by visiting testmyipv6.com

Let us know if changing your 2.4 channel has helped. Fingers crossed.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

tonyw1 — Sat, 25 Sep 2021 07:59:37 GMT

Here's an odd one, I've noticed a few times that the SSID showing on my laptop taskbar is a Zyxel router default factory SSID but router WiFi is turned off, confirmed by inSSIDer.

When I disconnect and reconnect it returns to my normal SSID.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Sat, 25 Sep 2021 08:59:16 GMT

That my just be some cache problem, i am unsure, but if using w10 go into network & Internet settings and press the tab network reset, (this will clean network cache dns etc and pc will reboot after 5 mins, but you will need to sign back into wireless networks, in other words you'll need to know any wireless keys)

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

tonyw1 — Tue, 28 Sep 2021 08:48:02 GMT

That fixed it, thanks.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Thu, 30 Sep 2021 14:29:53 GMT

Glad that fixed your problems tonyw1. Happy days.

Reporting back to BT on this firmware, for some reason the download linked disc seems to reboot everyday the other two discs seem fine, 1 ethernet bh and 1 wireless bh have 6 days uptime, yet the complete system had 6 days uptime on last fw before updating?

This fw seems less stable for me than the previous one.

Can you let me know if any new updates coming or shall i roll back?

Thanks

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

bigmick777 — Thu, 30 Sep 2021 17:22:04 GMT

Following up on my previous issue (master disc rebooting) - Foz, I tried fixing the 2.4ghz band where there was no conflict. The disc stayed up for 5 days. This morning it rebooted again and it's just rebooted for a second time.

I had similar on previous firmware - it would stay up for a few days then would reboot several times a day from then on.

Checked the other discs - 2nd disc been up since the reboot this morning, 3rd disc been up for 6 days

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

bigmick777 — Thu, 30 Sep 2021 19:12:40 GMT

Also, to add - the disc that had been up for >6d I've just spotted that no devices were connected. I went over with my phone to a range when it would normally connect but nothing. I restarted the disc and hey presto, my phone and 3 other nearby devices then connected.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Mon, 04 Oct 2021 15:40:59 GMT

Seems to have settled down now 5 days uptime on the downlink disk and 10 days on the other 2 will report back in a week or so see how it gets on.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Tue, 05 Oct 2021 16:29:45 GMT

Spoke to soon.... rebooted again, the download disc only 7 hours up time now.
I asked previously if you have new fw coming anytime soon or shall i restore to previous fw?
To roll back to previous version is it still the same http://ip/rollback.htm ?

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

richardar1969 — Tue, 05 Oct 2021 19:58:55 GMT

Unfortunately this doesn't seem any better than SGAB208224 for me as I am still unable to stream any catch-up services on my TVs; one won't even load iPlayer and the other keeps dropping out. All disc and device signal levels are strong (even if one disc does show that it is incorrectly connected via Ethernet) and running a speed test on my phone near each of the discs (as suggested by BT telephone support) shows the download and upload speeds that I would expect.

Worse still is that having had to load SGAB208224 before SGAB20822A, I can no longer rollback to the last version that worked for me.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

notnud23 — Tue, 05 Oct 2021 20:49:51 GMT

Hi guys but why when I have auto update set to NO have you gone ahead and upgraded my firmware?

This was working fine prior to upgrade but now when streaming content on tablet it regularly freezes if I try to use smartphone at same time.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

tonyw1 — Tue, 05 Oct 2021 21:11:08 GMT

I thought I'd fixed my IPv6 problems by changing router to a TP-Link VR600 v2, but no, it's still in trouble.

IPv6 works perfectly if I connect my laptop directly to the Tp-Link WiFi, but when I turn off the router WiFi and connect to the Whole Home Premium, it continues to work for some hours, sometimes all day, and then stops working and the only way to get it working again is to turn on router WiFi and connect to that. Once IPv6 is working again I can reconnect to the Whole Home WiFi.... and so on, rinse and repeat. In short, IPv6 works through the Whole Home but only temporarily and needs to be kickstarted again by connecting my laptop directly to the router for a few minutes.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C20822A now live

foz — Tue, 05 Oct 2021 21:41:54 GMT

@ richard,

So it will not let you roll back and then back again?