This topic

Complete wifi

Mjcp21 — Thu, 30 Sep 2021 15:20:44 GMT

Hi,

I have had the complete wifi since it was launched. I have found it to be excellent.

On Sunday the disc I have upstairs was flashing blue. I tried everything even a factory reset and repairing with my router. But still had no WiFi and the blue flashing light.

I contacted BT help desk and they sent me a replacement disc out, but the new disc is doing exactly the same. So they think I have received a faulty replacement disc.

What are the chances of that ?

I'm just wondering if someone has had the same problem ?

As I really need to get my wifi working upstairs again,

Thanks

Re: Complete wifi

Les-Gibson — Thu, 30 Sep 2021 15:35:55 GMT

There was a similar problem some time ago after a software update, log into your router, go to the advance wireless settings and make sure that wi-fi is set to operate in mode 1.

Re: Complete wifi

Mjcp21 — Thu, 30 Sep 2021 15:45:28 GMT

Thanks.

Just checked and I'm on mode 1

Thanks

Re: Complete wifi

Les-Gibson — Thu, 30 Sep 2021 15:48:45 GMT

Deleted: Messages crossed whilst typing

Re: Complete wifi

supertedster — Thu, 30 Sep 2021 15:52:11 GMT

Try connecting it to the hub with an ethernet cable. If it turns solid blue then, then try moving it.

Re: Complete wifi

Mjcp21 — Thu, 30 Sep 2021 15:55:54 GMT

Hi,

I have tried connecting by ethernet cable. The light goes solid blue but as soon as I disconnect the cable the blue light starts flashing again. Sometimes it flashes red but mainly stays flashing blue. That is with the disc in the same room as my main BT Router.

Thanks

Re: Complete wifi

supertedster — Thu, 30 Sep 2021 16:10:54 GMT

Have you factory reset the router as well as the disk?
Try doing that, take a back-up of your settings first.

Re: Complete wifi

Mjcp21 — Thu, 30 Sep 2021 16:52:16 GMT

I haven't done a factory reset on my router. I'll try that in the morning as I don't want anything else to go wrong today as I want to watch the football.

Thanks

Re: Complete wifi

Mjcp21 — Sat, 02 Oct 2021 09:47:41 GMT

Hi,

I have done a factory reset on my router and now the disc connects. So all good now 😀

I have sent one disc back to BT

I now have a spare disc here that we thought was faulty. But I have managed to get it working so at the moment I have two discs working. This has improved my WiFi signal a lot.

Will I be able to keep the 2nd disc ?

Do I have to ring BT to ask the question ?

Thanks

Re: Complete wifi

NeilO — Sat, 02 Oct 2021 10:36:30 GMT

Hi @Mjcp21 thanks for posting, I'm glad you got it working again. Have you been sent any email notifications asking for the 2nd disc to be returned?

Thanks

Neil

Re: Complete wifi

Mjcp21 — Sat, 02 Oct 2021 11:04:12 GMT

Hi @NeilO

I received a return bag for my original disc.

I haven't received any email or another return bag for the replacement disc which we thought was faulty.

Thanks

Re: Complete wifi

NeilO — Sat, 02 Oct 2021 11:06:56 GMT

Hi, @Mjcp21 As long as no bag or email notifications have been sent to you asking for it to be returned, you can keep it.

Thanks

Neil

Re: Complete wifi

Mjcp21 — Sat, 02 Oct 2021 11:14:56 GMT

Hi @NeilO

Thanks for the quick reply.

That's great then.

Thank you