This topic

Smart Controls app says my device is rooted - it is NOT.

BGW — Sun, 17 Oct 2021 14:29:05 GMT

Hi,

I've been using the Smart Controls app for my smart camera for some time now but today when I tried to open the app I get an error saying 'Rooted Device Detected. Due to security concerns this app can't be used on a rooted device'

As I said in the title, my phone is not rooted and nothing has changed since I used the app yesterday without issues.

Please help.

Re: Smart Controls app says my device is rooted - it is NOT.

Victoria94 — Sun, 17 Oct 2021 15:43:28 GMT

I'm also getting the same message. Used the app fine last night and unable to access today. I've even deleted the app and reinstalled it but still getting the same message

Re: Smart Controls app says my device is rooted - it is NOT.

dd4567 — Sun, 17 Oct 2021 16:46:14 GMT

My wife's phone is doing the same as of 2 hours ago, she has a stock Samsung S20.

Re: Smart Controls app says my device is rooted - it is NOT.

BGW — Sun, 17 Oct 2021 16:59:23 GMT

Yep. For the record, mine is also a stock Samsung Galaxy S10.

Seems that this is a problem at BT's end if we are all suddenly suffering the same issue.

Re: Smart Controls app says my device is rooted - it is NOT.

dd4567 — Sun, 17 Oct 2021 17:47:06 GMT

now not working on any of my android devices. I've only had the monitor 2 weeks and had numerous issues.

Re: Smart Controls app says my device is rooted - it is NOT.

geoffbaloo — Sun, 17 Oct 2021 18:32:41 GMT

Same message here on Samsung phone and tablet... nothing changed here since it worked last night...

BT baby monitor 6000 has stopped linking to my phone due to it being a 'rooted' device?

Ellezbellz2021 — Sun, 17 Oct 2021 18:32:59 GMT

My baby monitor has been conected to my phone fine but now I've noticed it's not connected and when I click on the app it closes straight away and won't connect due to it being a 'rooted' device. I don't really know what that means as nothing has changed on my phone.

If anyone can help or advise I'd really appreciate it.

Many thanks

Re: Smart Controls app says my device is rooted - it is NOT.

ddarkbluu — Sun, 17 Oct 2021 18:40:58 GMT

Same here for both my partner and my phones (google pixel 4 and 5). Was fine yesterday.

Re: Smart Controls app says my device is rooted - it is NOT.

JENROY01 — Sun, 17 Oct 2021 18:46:19 GMT

Same here, both our phones are not rooted. No changes since yesterday when last used, now unable to use the app. Both Samsung users

Re: Smart Controls app says my device is rooted - it is NOT.

Jaywscott84 — Sun, 17 Oct 2021 18:53:39 GMT

Same issues as everyone else. Does anyone know if BT read these and reply

Rooted device

eleanor90 — Sun, 17 Oct 2021 18:58:56 GMT

Hi. I have the BT smart video baby monitor and have used it with the app for just under a year with no issues until today. I tried to open the app this afternoon only to get a message saying

"Rooted device detected. We're sorry but due to safety concerns, this app cannot be used on a rooted device"

I had no idea what a rooted device is but after a quick Google I have discovered that it is an Android device that has been jail broken. Although my phone is an Android, I have never rooted it before. Is this a BT smart control app problem or my phone problem?

Re: Smart Controls app says my device is rooted - it is NOT.

Alkan47 — Sun, 17 Oct 2021 18:59:24 GMT

Same problem on my s21. I receive notifications of noise and movement but when I click the App it opens and the message Rooted device detected appears.

Re: BT Smart home cam

ACJMY2K — Sun, 17 Oct 2021 19:13:57 GMT

I also have this on my s21 ultra. The smart baby monitor has been fine until now. I'm getting the cannot use on a rooted device message. My phone is not rooted and nothing has changed from this afternoon when the monitor app worked fine

Re: BT Smart home cam

jac_95 — Sun, 17 Oct 2021 19:11:35 GMT

@ACJMY2K I've moved your post to this more recent thread as you can see you are not alone in the behaviour you are seeing.

Re: BT Smart home cam

rockinrob2 — Sun, 17 Oct 2021 19:22:26 GMT

Hi there, having the same problem with my Pixel 4a and my wife's Moto G6, both not rooted. Hope this problem can be sorted quickly.

Re: BT Smart home cam

ACJMY2K — Sun, 17 Oct 2021 19:43:35 GMT

Seems to be working now...

Re: BT Smart home cam

rockinrob2 — Sun, 17 Oct 2021 19:47:58 GMT

Same for me, just suddenly started working again.

Re: BT Smart home cam

Jaywscott84 — Sun, 17 Oct 2021 20:22:23 GMT

Started to work but it's stopped again. Anyone else stopped again

Re: Smart Controls app says my device is rooted - it is NOT.

Victoria94 — Sun, 17 Oct 2021 20:23:14 GMT

Working again now

Re: BT Smart home cam

rockinrob2 — Sun, 17 Oct 2021 20:46:56 GMT

Still working for me.