Disconnected, not disconnected, who knows?

Synergis — Tue, 19 Oct 2021 18:19:48 GMT

I have 3 disks on my network. Using the app, 2 show as connected, 1 as disconnected even though it has a steady blue light and has been reset.

My phone, a PC and a printer are all connected to the Wholehome network, but not shown on either of the ‘connected’ disks. A Bose speaker in the same room which previously worked just fine cannot now be reached over Wi-Fi.

When trying to run through Troubleshooting on the app it pops up a message saying the connection has been re-established and won’t allow more troubleshooting. Returning to the Home Screen, it’s still showing as effing disconnected!

Can someone please explain this before I tear out the last of my hair?

Re: Disconnected, not disconnected, who knows?

JohnC2 — Wed, 20 Oct 2021 09:01:54 GMT

Hi @Synergis, welcome to the forum, and thanks for posting. It would be best for you to speak with the WHW product helpdesk on 0808 100 6116 as they are best placed to help you with this.

cheers

John

This topic

Disconnected, not disconnected, who knows?

Re: Disconnected, not disconnected, who knows?