This topic https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190367#M1239239 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/295463">@Tonycarsley</a>&nbsp;</P> <P>It appears to be obsolete, so there is no product support from BT. Perhaps its time for some new phones?</P> <P>Its worth asking Sky, as their phone system may not be compatible.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 22 Oct 2021 14:25:08 GMT Keith_Beddoe 2021-10-22T14:25:08Z BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub. https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190312#M1239235 Fri, 22 Oct 2021 10:15:28 GMT https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190312#M1239235 Tonycarsley 2021-10-22T10:15:28Z Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub. https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190322#M1239236 <P>as you have a sky hub are you a sky broadband user?&nbsp;&nbsp;</P> Fri, 22 Oct 2021 11:16:02 GMT https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190322#M1239236 imjolly 2021-10-22T11:16:02Z Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub. https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190352#M1239237 Yes, Sky broadband Fri, 22 Oct 2021 13:43:42 GMT https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190352#M1239237 Tonycarsley 2021-10-22T13:43:42Z Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub. https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190357#M1239238 <P>either try Sky user forum&nbsp; &nbsp;<A href="https://helpforum.sky.com/" target="_blank">https://helpforum.sky.com/</A></P> <P>or try CS 0800800150</P> Fri, 22 Oct 2021 13:58:15 GMT https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190357#M1239238 imjolly 2021-10-22T13:58:15Z Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub. https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190367#M1239239 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/295463">@Tonycarsley</a>&nbsp;</P> <P>It appears to be obsolete, so there is no product support from BT. Perhaps its time for some new phones?</P> <P>Its worth asking Sky, as their phone system may not be compatible.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 22 Oct 2021 14:25:08 GMT https://community.bt.com/t5/Archive-Staging/BT-Freelance-XA-500-does-not-work-on-newly-installed-fibre-a/m-p/2190367#M1239239 Keith_Beddoe 2021-10-22T14:25:08Z